Job Description/Specification:
We are seeking an experienced and customer-focused Shop Manager to oversee daily retail store operations and ensure exceptional customer service, sales growth, and operational efficiency. The ideal candidate will have strong leadership skills, commercial awareness, and experience managing retail teams within fashion, lifestyle, sports, multimedia, or consumer retail environments.
Key Responsibilities
Supervise and manage day-to-day store operations
Deliver excellent customer service and resolve customer concerns promptly
Monitor sales performance, KPIs, and business targets
Analyze daily, weekly, and monthly sales trends and identify growth opportunities
Manage inventory activities including stock movements, transfers, replenishment, shrinkage, and cycle counts
Ensure proper visual merchandising and compliance with brand standards
Coordinate receiving of shipments and maintain accurate stock levels
Prepare staff schedules based on operational requirements and sales targets
Lead, motivate, train, and evaluate store team members
Monitor store cleanliness, maintenance, and overall presentation
Ensure compliance with company policies and local regulations
Prepare operational and sales performance reports for management review
Support recruitment and onboarding activities for store staff
Requirements
Bachelor’s degree in Business Administration, Retail Management, or related field
4–6 years of retail experience in a similar role
Minimum 2 years of managerial experience in retail operations
Strong leadership and team management abilities
Excellent customer service and communication skills
Good analytical and problem-solving capabilities
Experience in inventory control and sales analysis
Proficiency in MS Office applications
Fluency in English required
Arabic language skills are an advantage
Preferred Background
Experience in one or more of the following sectors is preferred:
Fashion Retail
Lifestyle Retail
Sports Retail
Multimedia & Electronics Retail
Luxury Retail
Consumer Goods Retail
Key Competencies
Customer Focus
Business Acumen
Decision Making
Team Leadership
Results Driven
Adaptability & Resilience
Commercial Awareness