Job Description/Specification:
We are seeking a Chief Hospitality Operations Officer to lead hospitality operations, oversee service excellence programs, and drive operational performance across the organization. The role includes managing guest experience strategies, operational planning, and large-scale hospitality teams.
Key Responsibilities:
- Lead hospitality operations and guest service functions
- Oversee operational performance, quality standards, and customer satisfaction initiatives
- Manage department leaders, service teams, and strategic projects
- Drive operational efficiency and continuous service improvement programs
Requirements:
- Experience in hospitality operations, hotel management, or executive hospitality leadership
- Strong leadership, organizational, and customer service skills
- Knowledge of hospitality operations, guest experience management, and service delivery standards
- Degree in Hospitality Management, Business Administration, or related field preferred
Why Work With Us:
- Executive leadership role within a growing hospitality organization
- Opportunity to shape guest experience and operational strategy
- Competitive compensation and career growth opportunities