Customer Operations Executive

Job Description/Specification:

We are looking for a dynamic and customer focused Customer Service Executive to join our team. This role is ideal for a proactive and energetic individual who thrives in a fast paced environment and enjoys interacting with customers across multiple channels. The position offers a flexible hybrid work model, combining both office presence and remote work.

Key Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and social media in a professional and timely manner
• Provide accurate information about products and services
• Resolve customer issues efficiently while ensuring high satisfaction levels
• Maintain records of customer interactions and follow up when required
• Coordinate with internal teams to ensure smooth service delivery
• Assist in improving customer service processes and workflows
• Support administrative tasks when needed

Requirements

• Female candidate (as per business requirements)
• Young, energetic, and presentable personality
• Excellent communication skills (bilingual)
• Strong interpersonal and problem-solving abilities
• Basic computer skills (Microsoft Office, CRM systems is a plus)
• Ability to work independently and as part of a team
• Flexible to work in a hybrid environment (office + remote)

Preferred Qualifications

• Previous experience in customer service or call center is an advantage
• Familiarity with social media platforms and digital communication tools

What We Offer

• Hybrid work flexibility (office & home)
• Supportive and friendly work environment
• Opportunities for growth and development
• Competitive salary package

Phone: +974-77718515

Work Location: Hybrid remote in Doha