Job Description/Specification:
Doha is a growing hub for enterprise services and client-focused delivery operations, and at Iris Soluciones Global Services, we provide integrated business support, client service management, and delivery optimization solutions for corporate partners across multiple sectors. We focus on ensuring consistent service quality, operational efficiency, and strong client satisfaction through structured delivery frameworks.
We are looking for a Senior Client Services & Delivery Manager who can take ownership of client relationships, service delivery operations, and performance outcomes. You are not just managing accounts; you are ensuring end-to-end service excellence, aligning internal teams with client expectations, and driving continuous improvement across delivery processes.
You will work closely with operations, technical teams, and external clients to ensure seamless service execution, issue resolution, and long-term relationship success.
Why Work With Us?
The Environment:
A structured, client-focused environment in Doha where service quality, accountability, and operational excellence are central to everything we do.
Delivery Excellence:
You will play a key role in shaping how services are delivered, measured, and improved across client engagements.
Modern Service Operations:
We utilize CRM systems, workflow tools, reporting dashboards, and service tracking platforms to ensure transparency and performance visibility.
Growth:
You will have opportunities to lead strategic accounts, manage high-value clients, and participate in leadership development programs focused on service delivery and operations management.
Key Responsibilities:
Client Relationship Management:
Oversee key client accounts, ensuring satisfaction, retention, and strong long-term partnerships.
Service Delivery Oversight:
Manage end-to-end service delivery processes, ensuring SLAs, KPIs, and quality standards are consistently met.
Operational Coordination:
Work with internal teams to ensure smooth execution of client requirements and timely issue resolution.
Performance Monitoring:
Track service metrics, prepare reports, and identify opportunities for process improvement.
Stakeholder Communication:
Act as the primary escalation point for clients and ensure clear, professional communication across all engagements.
Process Improvement:
Identify inefficiencies and implement improvements to enhance service delivery and operational effectiveness.
What We Are Looking For:
Experience:
7+ years in client services, account management, or service delivery roles, including at least 3 years in a senior position.
Skills:
Strong experience in managing client relationships, service operations, and cross-functional coordination.
Technical Familiarity:
Experience with CRM systems, reporting tools, and service management platforms.
Language Skills:
English required. Additional languages are an advantage.
Mindset:
You are structured, client-focused, and results-driven, with the ability to balance operational delivery and relationship management in a fast-paced environment.