Sales support

Job Description/Specification:

A Sales Support Specialist assists the sales team by managing administrative tasks, processing orders, and ensuring customer satisfaction to enable smooth and effective sales operations.

Sales support professionals handle essential administrative tasks such as managing paperwork, updating databases, preparing sales reports, and organizing files to ensure accuracy and efficiency in sales operations.
Customer Service: They serve as a primary point of contact for customers, responding to inquiries, providing product information, addressing complaints, and maintaining positive client relationships.
Order Processing and Follow-up: Sales support staff process orders accurately, coordinate with internal departments for timely delivery, track shipments, and follow up to ensure customer satisfaction.
Sales Team Coordination: They assist the sales team by scheduling meetings, managing calendars, organizing events, and providing necessary resources to help sales representatives achieve their targets.
Sales Collateral and Reporting: Sales support specialists create sales materials such as brochures, presentations, and proposals, and provide regular reports on sales activity, trends, and metrics to support decision-making.

Qualifications

• Strong communication and interpersonal skills to interact effectively with customers and sales teams.
• Organizational and multitasking abilities to manage administrative duties and coordinate sales activities efficiently.
• Familiarity with sales tracking tools, CRM systems, and order management software.
• Problem-solving skills to troubleshoot customer issues and suggest process improvements.
• A customer-focused mindset with attention to detail and the ability to work under pressure.