Job Description/Specification:
Are you passionate about customer service and the automotive industry? We are looking for a motivated and target-driven **Service Advisor** to join our dynamic Aftersales team. In this role, you will act as the key link between customers and the workshop, ensuring a seamless service experience while achieving sales and performance targets.
Key Responsibilities
* Build strong relationships with customers and deliver an exceptional service experience
* Upsell services, labor, and parts to achieve monthly KPI and revenue targets
* Maintain focus on labor and parts sales while minimizing Work-in-Progress (WIP)
* Accurately identify and document vehicle concerns by listening carefully and asking the right questions
* Conduct road tests before and after service to verify customer concerns and completed repairs
* Prepare repair estimates and obtain customer approval before work begins
* Explain repair timelines, scheduling processes, and payment methods clearly to customers
* Coordinate effectively with Workshop Team Leaders and Technicians regarding repair progress
* Recommend additional maintenance and repair services where appropriate
* Maintain strong focus on Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) targets
* Perform other related duties as assigned by management
Requirements
* Diploma or Bachelor’s Degree in Automotive or a related field preferred
* Proven experience as a Service Advisor or in automotive customer service
* Excellent communication and interpersonal skills
* Strong sales and customer-focused mindset with the ability to achieve KPIs
* Good technical understanding of automotive systems
* Ability to work efficiently in a fast-paced environment
Why Join Us?
At Jaidah Group, we believe our people are our greatest strength. Join a professional and supportive environment that values growth, innovation, and excellence. We offer competitive compensation, attractive benefits, and continuous learning opportunities to help you succeed both personally and professionally.
📩 Apply now and become part of a leading automotive organization in Qatar.