Customer Service Agent

Job Description/Specification:

Main responsibilities:

Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings.

Key Job Responsibilities To Include

• Attend to all tenant requests personally or through the phone
• Build sustainable relationships and trust with customer through open and engaged communication model
• Well presented in terms of manners, dress, turnout and client attitude.
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on the quality of services
• Inputing all tenant requests into Propco for proper action by concerned department.
• Generate leasing leads at point of contact based on assessment of client needs.
• Provide accurate, valid and complete information by using the right tools & process
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Tracking customer experiences across online and offline channels.
• Collaborating with other Alternative Assets departments to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new offers.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Thinking of ways to show appreciation for loyal clients and improving overall brand experience
  
  

Key Accountabilities

• Passion for Delivering Best In Class Service Experiences
• Drive for results
• Action Orientated
• Customer Service Orientation
• Team player
• Attention to Detail.
• Quick learner
• Problem solver
• Ability to multi-task, prioritize, and manage time effectively
  
  

Other Accountabilities

Required Qualifications:

• Bachelor degree
  
  

Required Experience

• Expert level written and verbal communication skills.
• Proficient in Microsoft office suite (Word, Excel and PowerPoint)
• Fluent in English, Arabic is a plus
• Proven customer support experience or experience as a Client Service Representative
• Strong client contact handling skills and good listening skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills