Engineering Logistics Portal Operator

Job Description/Specification:

The Engineering Logistics Portal (ELP) Operator will be responsible for the management of all Typhoon repairable assets which have failed at Forward and require tasking via the ELP process.

The post holder will supervise of all assets as they pass through the Quality Gate, Engineering Tasking and Repair Scheduling. Directly interfacing with the Part M engineer, Repairs Inventory Planner and Part M Repair Scheduler.

Core Activities

• Completion of activities – Ensure all ML2/ML4 activities and transactions are appropriately documented and maintained on the IMS system.
• Support daily activities including facilitation, deputation and management of reviews where necessary.
• Provide effective demand management for all ML2/ML4 activities by meeting delivery targets, monitoring and reviewing performance against contractual KPI’s .
• Ensure any shortfalls are identified, resolved or escalated where necessary.
• Support the team, and compile appropriate reporting mechanisms to identify any issues, resolve or escalate as appropriate. They will also be responsible for the facilitation, deputation and management of reviews where necessary.
• Ensure that department procedures and processes are in place and adopted to ensure safe working.
• Management and maintenance of effective working relationships with all stakeholders.
• Liaison with (and provide specialist advice and guidance to) inventory planning, procurement, engineering, finance and line/bay maintenance in order to overcome supply and demand problems, liaison also extends to service providers and partners.
• Analysis and interpretation of usage and transaction data to identify repetitive problems and inform appropriate stakeholders and where appropriate support the implementation of any corrective action.
• Facilitate the progression and hastening of urgently required items.
• Support team members in generating the required work output to meet all requirements of the business, customer and contract.
• Support the creation of the supply chain operations infrastructure to deliver the contract.
• Support the continuous development of the Supply Chain procedures ensuring a safe working environment.
• Mentoring the QEAF staff as they join the MOB Organisation from the Qatar Technical Institute in repair activities.
• Ensure all ML2/ML4 assets routed through the Engineering Portal for Engineering Quality Checks and Repair Scheduling.
• All repairs carried out to meet DF&P requirement.
• Interface with the Store’s supervisor and controller, Part M engineer, Repairs Inventory Planner and Part M Repair Scheduler.
• Hold regular Repair Reviews to ensure that items are delivered back to the internal customers in line with these requirements.
• The post holder will be required to use performance data and metrication to highlight successes and potential issues to senior management.
• Ensure both internal and external customers receive the level of service expected of business KPIs; specifically the QEAF Typhoon Fleet receives what they need on time and to the highest quality.
• Support the analysis and interpretation of Supply Chain data to identify repetitive problems and inform appropriate stakeholders. Where appropriate, support the implementation of any corrective action.

Key Accountabilities

• Performance Indicators – Provide effective asset management by meeting business objectives and delivering targets, monitoring progress to ensure trends are identified and enacted upon to reduce impact on continuing airworthiness or contractual KPIs. Resolve problems where necessary and escalate issues to the Supply Chain Operations Manager as appropriate.
• Completion of activities – Ensure all asset management activities and transactions are appropriately documented and maintained on the IMS system.
• Procedure/Standards – Ensure the team are compliant with the QEAF CAME/ 145 MOE, and their associated
• Safety Management System – Understand and apply human factors, error management, risk and safety management, within Part M and 145 Maintenance areas.
• Compliance & Assurance – Ensure demand management activities are compliant with the Part M procedures, in conjunction with the Part 145 Maintenance Governance and Assurance framework. Support any audits and respond to any findings in a timely manner.
• Statutory / Regulatory & Legislation requirements – Able to demonstrate a detailed understanding and application of the Continuing Airworthiness Regulatory Framework and ensure the organisation is advised of any changes; ensure compliance with all other requirements, e.g. ITAR/WOME.
• Contractual Requirements – Ensure personal and team awareness of all applicable contractual requirements and incorporate any changes into activities as appropriate.

Requirements

• Requires knowledge of an operational supply chain in a Continuous Airworthiness Organisation, protocols and procedures. Understands where and how to gather asset requirement information, and how to interpret this information in a range of situations.
• Has strong relationships within maintenance operations and all its dependency functions e.g. procurement, engineering disciplines, partner, supplier and customer organisations.
• Must understand constraints and lead times associated with ML2/ML4 activity and the importance of prioritisation. Working with the appropriate stakeholders to ensure as much up front planning is done in a proactive manner to avoid any unnecessary priority demands.
• Requires a basic functional awareness that will be developed over the life cycle of the role. Continuous improvement, capability development and sustainment are also an integral part of the role.
• Requires analysis and planning skills along with key relationship building and problem solving skills, able to use appropriate IT systems.
• This person would be seen as competent in Supply Chain/Maintenance operations working as a joint team and be able to define the processes, propose improvements and manage those improvements in the day to day running of the operation.
• Valid Driving Licence
• Institute of Supply Chain Management Level 3 or its equivalent is desirable but not essential.