Customer Support Coordinator

Job Description/Specification:

CIS BB LLC is a professional services company headquartered in Al Rayyan, Qatar. We specialize in delivering customer support solutions, operational assistance, and client-focused services that empower organizations to achieve efficiency and customer satisfaction. Our mission is to combine professionalism, innovation, and reliability to ensure seamless support operations and lasting client relationships.

Position Overview
We are seeking a Customer Support Coordinator to oversee and manage daily customer support operations. This role requires a proactive professional with strong organizational skills, service knowledge, and the ability to coordinate between clients, support staff, and internal teams. The Customer Support Coordinator will play a key role in ensuring smooth workflows and maintaining CIS BB LLC’s reputation for excellence in customer service.

Key Responsibilities

• Coordinate customer support activities including inquiries, issue resolution, and service follow-ups.
• Liaise with clients to understand needs and provide timely assistance.
• Supervise support staff and ensure adherence to service quality standards.
• Maintain accurate records of customer communications, service requests, and resolutions.
• Support the development of customer service policies and procedures.
• Prepare reports on support performance and recommend improvements.
• Ensure compliance with Qatar’s business regulations and company policies.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.
• 2–4 years of experience in customer support coordination or client services.
• Strong knowledge of customer service processes and operational workflows.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in MS Office Suite and CRM systems.
• Ability to manage multiple tasks and deliver under deadlines.

What We Offer

• Competitive salary and benefits package.
• Opportunity to grow within a dynamic Qatar-based services company.
• Professional development and career advancement opportunities.
• A collaborative and client-focused work environment.

How to Apply
Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in customer support coordination and achievements in managing client relationships.