After sales/ Customer Satisfaction

Job Description/Specification:

We are seeking a highly polished and customer-focused professional to manage after-sales relationships and ensure exceptional client satisfaction within our luxury automotive service division. The ideal candidate will act as the primary point of contact for high-end clientele, delivering a seamless, personalized experience that reflects the brand’s premium standards.Serve as the main liaison between clients and the service department following vehicle servicing

• Ensure a white-glove customer experience aligned with luxury brand expectations
• Proactively follow up with clients after service visits to assess satisfaction and address concerns
• Handle client inquiries, complaints, and feedback with professionalism and discretion
• Coordinate service appointments, vehicle pickups/deliveries, and special requests
• Maintain strong, long-term relationships with VIP and high-net-worth clients
• Monitor and improve customer satisfaction metrics (CSI, NPS, etc.)
• Collaborate with service advisors, technicians, and management to resolve issues efficiently
• Identify opportunities for service upselling while maintaining trust and transparency
• Keep detailed records of customer interactions and preferences

Requirements

• 2–5 years of experience in luxury customer service, automotive, hospitality, or concierge roles
• Proven experience using CRM systems (e.g., Salesforce, HubSpot, or similar) and service management software
• Strong proficiency in Microsoft Office and digital tools for reporting and communication
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities with a calm and professional demeanor
• High attention to detail and organizational skills
• Ability to handle demanding clients with discretion and empathy
• Fluent in English (Arabic or additional languages is a strong advantage)
• Professional appearance and presentation aligned with luxury brand standards

Job Types: Full-time, Contract, Permanent

Work Location: In person