Field Support Technician

Job Description/Specification:

The Field Support Technician will provide hands-on technical support for field devices and associated hardware supporting venue systems and sport event–specific platforms. The role requires prompt issue resolution, high responsiveness, and the ability to operate effectively in a high-demand, mission‑critical live event environment.

Key Responsibilities

• Provide on-site technical support for field devices, endpoints, and related hardware used in venue systems and sport event platforms.
• Diagnose, troubleshoot, and resolve hardware, device, and connectivity issues promptly during live event operations.
• Ensure uninterrupted availability and performance of event-critical systems throughout event timelines.
• Perform installation, configuration, testing, replacement, and maintenance of field devices and peripherals.
• Coordinate closely with venue operations, IT teams, vendors, and event stakeholders to resolve technical issues efficiently.
• Escalate complex incidents following established procedures while maintaining clear communication with stakeholders.
• Conduct pre-event checks, live-event support, and post-event decommissioning/validation activities.
• Maintain accurate documentation of incidents, resolutions, and field activities.

Required Skills & Qualifications

• Diploma or Bachelor’s degree in IT, Electronics, Communication Systems, or a related field.
• Proven experience in field support, IT support, or technical operations—preferably in venues, stadiums, or live event environments.
• Strong troubleshooting skills for hardware, devices, peripherals, and basic network connectivity.
• Ability to work under pressure in fast-paced, live-event and high-availability environments.
• Willingness to work extended hours, weekends, and shifts based on event schedules.
• Strong communication and coordination skills.

Preferred Experience

• Experience supporting large-scale events, sports venues, or critical operational platforms.
• Familiarity with POS systems, access control devices, digital signage, kiosks, or event-specific platforms.
• Basic knowledge of networking (LAN/Wi-Fi), device imaging, and configurations.

Key Competencies

• High sense of urgency and accountability
• Problem-solving and adaptability
• Customer-focused and service-oriented mindset
• Team collaboration in dynamic environments