Customer Service Team Lead

Job Description/Specification:

Atmis Computers is seeking a proactive and customer-focused Customer Service Team Lead to oversee daily support operations and ensure excellent service delivery. The ideal candidate will lead a team of customer service representatives, handle escalations, and drive continuous improvement in customer satisfaction and team performance.

Key Responsibilities:

• Supervise and support the customer service team in daily operations
• Ensure timely and effective resolution of customer inquiries and issues
• Handle escalated cases and provide solutions to complex concerns
• Monitor team performance and provide coaching, training, and feedback
• Develop and implement customer service procedures and best practices
• Track key performance indicators KPIs and prepare performance reports
• Collaborate with other departments to resolve customer-related issues
• Maintain high standards of professionalism and customer satisfaction
• Assist in scheduling, staffing, and workflow management
• Identify opportunities to improve processes and enhance service quality

Qualifications and Experience:

• Bachelor’s degree in Business Administration or a related field preferred
• Minimum of 4–6 years of experience in customer service, with at least 2 years in a leadership role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Problem-solving skills with a customer-first mindset
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in customer service tools and Microsoft Office
• Strong organizational and time management skills
• Experience in the IT or computer industry is an advantage

الراتب المدفوع: QAR١٣٬٠٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي