Operations Officer

Job Description/Specification:

The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Boecker® standards. The Operations Officer also works with a Client- Oriented attitude in order to offer an exceptional client experience.

Boecker® Operations Officer is held accountable for the below job responsibilities:

• Schedule appointments as per client's availability.
• Arrange a proper dispatching for all teams.
• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.
• Arrange and confirm distribution of promotional items as per the marketing calendar.
• Communicate with sales department regarding new clients.
• Generate and submit the assigned reports to concerned management.
• Perform courtesy calls and visits to clients and fill appropriate reports.
• Schedule yearly pest control treatments and follow up on their execution.
• Advise technicians on pending payments to be collected from clients.
• Contact residential clients to confirm and execute the contract renewal.
• Prepare overtime report and submit it to Operations Manager for approval.
  
  

Requirements

• Bachelor's Degree in Business Administration, Agribusiness, Environmental Science or equivalent.
• At least 2 years of experience in operations, customer service or relevant field.
• Proficiency in both English and Arabic is a must.
• Computer proficiency, including MS Office.
• Strong customer service orientation with the ability to handle inquiries professionally.
• Good interpersonal and problem-solving skills.
• Candidate must be residing in Qatar and available for local hiring