Serve as a primary point of contact for guests, communicating via phone and email to respond to inquiries and requests in a timely and professional manner. Enter and retrieve information from computer databases using standard input devices (keyboard, mouse, or trackball) to update records, files, reservations, and guest inquiries.
Operate standard office equipment in addition to computers. Prepare and draft letters, memos, and other documents using word processing, spreadsheet, database, and presentation software. Transmit information and documentation through computer systems, email, or fax, ensuring all written materials are accurate, complete, and properly reviewed and edited. Input and access work-related information using computers and/or point-of-sale systems.
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