Manager Operations Governance and Reporting

Job Description/Specification:

Accountabilities & Key Roles:

• Reviewing Operations processes for streamlining and/or automation and participating in all local Operations related P&Ps reviews.
• Keep abreast of new regulations that impact Operations activities and initiate P&P review/changes, if required.
• Operations Point of Contact for Projects and UATs - including Regulatory Projects and their monitoring. Support and implement Operations related projects and participate in UAT for new products & system changes, as needed.
• Monthly volumes reporting(s) - Consolidation and Submission
• Review, update, and maintain (as applicable) key documents for Operations including but not restricted to System Matrix and User Profiles, Record Matrix, Archives Indexing, Operations related Contracts, Key Registers etc.
• Ensure updated Business Continuity Plans are in place to address contingencies and ensure related updates in Archer are performed.
• Participate with Operational Risk in RCSAs and following up on gap resolution (if any)
• Upon QCB / GTA Requests - Reporting of Customer Transactions to QCB in prescribed format
• Log and review all system related issues raised and track resolution
• Participate in reviewing and initiating Equation parameter(s) update as and when required
• Manage/Coordinate/Handle (as applicable), preparation and submission of QCB Periodic reports (Daily / Weekly / Monthly) and Ad-hoc reports that are assigned to Operations.
• Review and Monitor QCB-CRS Reporting on a Daily basis and review and resolve exceptions (if any). Perform root cause analysis of exceptions and initiate needed actions including data clean up or revising extraction criteria, as required. Perform continuous checks to ensure comprehensiveness and completeness of submitted data.
• Prepare Operations plan, perform Manpower studies, and participate in setting budget according to functions requirements aligned with Operations - HO master plan, if applicable.
• Maintain relationship and partner with Ops functions and ensure full understanding of their requests in meeting business needs while partnering with them on issues that arise related to customer transactions. Monitor SLA and related breaches with related solutions implementation.
• Monitor operations control reports with regards to processing & ensure addressing comments raised for future non-recurrence.
• Provide Operations staff with consultancy advice & support needed to solve operational issues.
• Perform any other task as requested by direct Manager
• Compliance with AB Code of Conduct, AB P&Ps, and local Laws and Regulations.

Key Performance Indicators:

• Effectiveness of process re-engineering
• Timeliness & quality of project/deliverable completion.
• Timelines and quality of reporting
• Effectiveness in handling Operations governance tasks.
• Response time in solving issues

Job Requirements:

Education:

Bachelor degree in Business from a recognized university.

Experience:

• 7-10 years experience in Banking Operations in leading Regional/International Bank(s).
• Exposure in different Operations areas especially Payments, Cards, and Clearing
• Exposure in participating / handling projects and system implementations.

Competences:

• Fluent in English and Arabic
• Established interpersonal , analytical , and communication skills
• Planning & organizing skills
• Strong Project Management
• Strong business orientation and sound knowledge of banking business dynamics and fundamentals
• Demonstrated ability to communicate and work collectively with business and IT partners

What We Offer at Arab Bank

At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.