Job Description/Specification:
Sheraton Hotels & Resorts, part of Marriott International, is seeking an experienced Director of Food and Beverage to oversee all food and beverage operations within the hotel. This senior hospitality management position covers culinary operations, restaurants, bars and beverage services, and in-room dining.
The successful candidate will be responsible for maintaining high service standards, improving guest and employee satisfaction, managing departmental budgets, and achieving financial targets. The role requires a strong combination of operational leadership, commercial awareness, team management, and knowledge of food and beverage regulations.
This opportunity is suitable for hospitality professionals with previous experience managing hotel food and beverage departments and leading large operational teams.
Key Responsibilities
Food and Beverage Operations Management
The Director of Food and Beverage will oversee the hotel's food and beverage activities, ensuring that all outlets operate efficiently and deliver consistent service quality.
Main responsibilities include:
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Manage daily operations across culinary, restaurant, beverage, and room service departments.
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Oversee food and beverage service standards and operational performance.
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Ensure that all outlets meet guest expectations and established brand standards.
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Monitor service quality and operational efficiency.
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Maintain compliance with applicable food and beverage laws and regulations.
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Develop and implement business plans for the food and beverage department.
Budgeting and Financial Management
A major part of the position involves managing departmental financial performance and ensuring that operations meet established business objectives.
Responsibilities include:
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Develop and manage financial plans for food and beverage departments.
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Monitor budgets and use financial information to support business decisions.
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Maintain effective cost management across kitchen and restaurant operations.
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Monitor employee engagement and guest satisfaction performance.
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Identify opportunities to improve productivity and operational efficiency.
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Support the achievement of departmental financial targets.
Team Leadership and Staff Development
The role requires strong leadership skills and the ability to motivate employees across multiple food and beverage functions.
Key duties include:
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Supervise and manage food and beverage employees and team leaders.
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Oversee daily staffing and operational requirements.
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Establish clear performance expectations and monitor employee productivity.
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Provide coaching, guidance, and performance feedback.
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Conduct timely employee performance reviews.
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Identify training requirements and organize development programmes.
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Encourage teamwork, accountability, mutual respect, and continuous improvement.
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Respond proactively to employee concerns and support a positive working environment.
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Promote employee engagement and recognize strong performance.
Guest Satisfaction and Service Excellence
Sheraton places significant importance on delivering welcoming and consistent guest experiences. The Director of Food and Beverage will ensure that all employees understand and follow the hotel's service culture.
Responsibilities include:
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Maintain excellent customer service across all food and beverage outlets.
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Respond promptly to guest complaints and service concerns.
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Take ownership of guest issues until they are resolved.
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Establish clear service expectations for employees and team leaders.
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Monitor daily operations to ensure quality standards are maintained.
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Improve service delivery through employee guidance, feedback, and coaching.
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Promote guest satisfaction, loyalty, and retention.
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Ensure banquet functions meet the required standards and guest expectations.
Human Resources and Departmental Communication
The successful candidate will work closely with employees, supervisors, and other hotel departments to maintain effective operations.
Additional responsibilities include managing employee development, identifying departmental improvement areas, and preparing action plans based on employee engagement and guest satisfaction results.
The role also requires effective communication through departmental meetings, operational logs, written reports, emails, and regular coordination with management.
Minimum Qualifications and Experience
Candidates applying for this position should meet one of the following education and experience combinations:
Option 1:
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High school diploma or GED.
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Minimum 4 years of experience in food and beverage, culinary operations, or a related professional area.
Option 2:
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Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
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Minimum 2 years of experience in food and beverage, culinary operations, or a related professional area.
Required Skills and Competencies
The ideal candidate should demonstrate:
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Strong food and beverage operations management experience.
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Excellent leadership and team supervision abilities.
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Knowledge of hotel restaurant, culinary, beverage, and room service operations.
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Financial planning, budgeting, and cost-control skills.
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Strong guest relations and complaint-resolution capabilities.
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Understanding of food and beverage laws and regulations.
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Employee coaching, training, and performance management skills.
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Effective communication and interpersonal abilities.
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Strong analytical and problem-solving skills.
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Ability to manage competing operational priorities.
About Sheraton Hotels & Resorts
Sheraton Hotels & Resorts is part of Marriott International's global portfolio of hospitality brands. Since 1937, Sheraton has focused on bringing people together through welcoming hotel environments and meaningful guest experiences.
With a presence in more than 400 communities worldwide, the brand emphasizes connection, belonging, teamwork, and thoughtful hospitality. Employees joining Sheraton become part of an international hotel network with opportunities to develop their professional skills and contribute to a globally recognized hospitality brand.
Who Should Apply?
This opportunity is particularly relevant for experienced hotel food and beverage managers, directors, and senior hospitality professionals who have managed multiple outlets and supervised large teams.
Candidates with experience in restaurant operations, culinary management, beverage services, room service, budgeting, and guest satisfaction will be well suited to the responsibilities of this position.
Professionals interested in advancing their hospitality careers with Sheraton and Marriott International should consider this opportunity to lead food and beverage operations while contributing to the hotel's overall commercial performance and guest experience.