Butler Associate

Job Description/Specification:

Rosewood Doha offers an opportunity for hospitality professionals to join one of Qatar's leading luxury lifestyle destinations. The property is seeking a dedicated guest service professional for a role focused on personalized suite service, guest relations, and delivering exceptional hospitality experiences.

This position is suited to candidates with a strong understanding of luxury hotel operations, attention to detail, and the ability to anticipate guest needs. The successful candidate will act as a key point of contact for assigned guests, coordinating services across departments to ensure that every aspect of their stay meets Rosewood's standards.

The role involves welcoming guests, assisting with suite check-in, coordinating housekeeping and laundry services, arranging amenities, managing guest preferences, and providing personalized assistance throughout the stay.

Key Responsibilities

Guest Welcome and Personalized Service

The successful candidate will provide attentive and professional service from the moment guests arrive until their departure.

Main responsibilities include:

• Welcome guests at the hotel entrance and provide a courteous, personalized arrival experience.

• Assist with guest check-in directly in their suites, following Front Office procedures.

• Provide suite orientation and explain room facilities in line with Rosewood, Forbes Travel Guide, and LQA standards.

• Maintain regular awareness of guest schedules, activities, preferences, and movements.

• Anticipate guest requirements and respond promptly to requests.

• Coordinate express check-in and check-out arrangements with the Front Desk.

• Deliver guest mail, messages, newspapers, and other requested items.

• Arrange medical assistance when necessary.

• Prepare personalized arrival and departure gifts.

Suite Preparation and Room Presentation

Maintaining the highest standards of suite presentation is an important part of this role.

Duties include:

• Ensure guest rooms, wardrobes, and suite areas remain neat and organized.

• Prepare fruit baskets and guest amenities before arrivals and replenish them according to individual preferences.

• Clean and polish cutlery, glassware, chinaware, and other dining items before guest arrivals.

• Ensure napkins and table settings are correctly folded and arranged.

• Polish guest shoes according to hotel standards.

• Inspect suite equipment and report any defects or maintenance requirements.

• Coordinate room access with relevant departments to complete services while guests are away whenever possible.

Laundry and Personal Guest Assistance

The role also involves coordinating personal services to make each guest's stay more comfortable.

Responsibilities include:

• Arrange guest laundry, pressing, and dry-cleaning services in coordination with the Valet team.

• Assist guests with packing and unpacking luggage when requested.

• Coordinate daily housekeeping and turndown service according to guest preferences.

• Provide assistance during suite dining, including appropriate service of meals and beverages.

• Act as the primary hotel contact during private suite receptions and dinner gatherings.

Guest Preferences and Interdepartmental Coordination

The Butler must maintain accurate information about guest requirements and communicate relevant details to the appropriate hotel departments.

Key duties include:

• Record guest information, preferences, requests, and service updates in the hotel's designated system.

• Maintain daily guest reports and ensure pending matters are properly handed over between shifts.

• Inform relevant departments about guest allergies, dietary requirements, and food preferences.

• Coordinate with Housekeeping, Concierge, Room Service, and Front Office to deliver seamless service.

• Stay informed about hotel facilities, restaurant promotions, menu changes, and scheduled guest activities.

• Maintain awareness of expected arrivals, departures, and daily occupancy information.

• Support other departments when operational assistance is required.

Required Skills and Competencies

The ideal candidate should demonstrate strong interpersonal skills and the ability to deliver discreet, personalized service in a luxury hospitality environment.

Important qualities include:

• Excellent guest relations and communication skills.

• Strong attention to detail, speed, and accuracy.

• Ability to anticipate guest needs and handle requests professionally.

• Good organizational and time-management skills.

• Ability to remain calm and resolve problems using sound judgment.

• Knowledge of luxury hotel service standards and suite operations.

• Understanding of food and beverage service, table settings, and guest dining requirements.

• Ability to coordinate with multiple hotel departments.

• Professional grooming, punctuality, and a courteous attitude.

• Ability to maintain confidentiality of guest information and hotel records.

• Flexibility to work independently and as part of a team.

Candidates should also be comfortable working with minimal supervision while maintaining consistent service standards throughout their shifts.

About Rosewood Doha

Rosewood Doha is a landmark luxury destination inspired by Qatar's coral reefs. Located in the Lusail area, the property combines hotel accommodation, serviced apartments, private residences, restaurants, lounges, wellness facilities, retail, and event spaces.

The development includes a 155-key hotel, 162 serviced apartments, and 276 private residences. It also features Asaya, a members-only social wellness club, and Rosewood's Manor Club for eligible Club Room and Suite guests.

Since opening in July 2025, Rosewood Doha has received recognition from international and regional hospitality organizations, including the Michelin Guide, Forbes Travel Guide, and Qatar Tourism.

As part of Rosewood Hotels & Resorts, the property focuses on personalized hospitality, distinctive experiences, and building meaningful relationships with guests.

Salary and Employee Benefits

Rosewood Doha offers a competitive salary and benefits package designed to support employees' professional development and personal wellbeing.

Advertised associate benefits include:

• Competitive salary and benefits package.

• Quality staff accommodation in prime locations in Lusail and The Pearl.

• Birthday day off.

• Personalized career development plans.

• Continuous learning and professional development opportunities.

The company also promotes an inclusive workplace culture where employees are encouraged to develop their skills, contribute ideas, and build long-term hospitality careers.

Who Should Apply?

This opportunity is suitable for hospitality professionals interested in luxury guest services, personalized suite experiences, and high-end hotel operations. Candidates with experience in butler service, guest relations, front office, or luxury hotel housekeeping coordination may find the responsibilities particularly relevant.

Applicants should be comfortable handling detailed guest preferences, coordinating multiple departments, and maintaining confidentiality while delivering attentive and discreet service.

For professionals looking to develop a career in luxury hospitality in Qatar, Rosewood Doha offers the opportunity to become part of a distinctive hotel destination focused on exceptional guest experiences.