Job Description/Specification:
FAMCO Qatar, part of Al-Futtaim Automotive, is seeking an experienced Service Advisor to join its Trucks and Buses aftersales team in Doha. The role serves as the primary point of contact between customers and the workshop, ensuring that vehicle service and repair requirements are understood, communicated, and completed to the required quality standards.
The Service Advisor coordinates workshop activities, prepares service documentation, explains technical issues and repair costs to customers, and provides regular updates throughout the repair process. The position also supports customer satisfaction, workshop productivity, and aftersales revenue targets.
This opportunity is suited to candidates with a technical qualification and previous Service Advisor experience in commercial vehicles, trucks, buses, or heavy equipment.
Key Responsibilities
Customer Service and Vehicle Reception
The Service Advisor welcomes customers and identifies their vehicle maintenance, servicing, and repair requirements. Responsibilities include opening job cards and accurately recording vehicle details, customer concerns, and requested work.
The role requires clear communication with customers to explain repair requirements, estimated costs, and expected completion times. Customer approval must be obtained before proceeding with additional work.
Workshop Coordination
The Service Advisor works closely with technicians, workshop supervisors, and the parts team to schedule and coordinate service and repair activities.
Key duties include:
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Monitoring repair progress and keeping customers informed.
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Communicating delays and changes to expected completion times.
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Preparing estimates, invoices, and service documentation.
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Ensuring completed work is reviewed before vehicle handover.
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Maintaining accurate job records and following company procedures.
Customer Follow-Up and Aftersales Performance
The role involves following up with customers after service completion to confirm satisfaction and address outstanding concerns.
The Service Advisor also supports customer satisfaction, workshop productivity, and revenue targets by identifying relevant additional service and repair opportunities while maintaining a professional and customer-focused approach.
Qualifications and Experience
Applicants should ideally have:
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A diploma or technical qualification in Automotive Engineering, Mechanical Engineering, or a related discipline.
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Previous experience as a Service Advisor in commercial vehicles, trucks, buses, or heavy equipment.
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Practical knowledge of vehicle diagnosis, preventive maintenance, and repair procedures.
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Understanding of workshop operations and job-card management.
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Experience in an authorised dealership or structured aftersales environment, preferred.
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Strong customer service, communication, and problem-solving skills.
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Good written and spoken English.
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Strong planning, coordination, and follow-up abilities.
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Good computer skills and familiarity with workshop or dealer management systems.
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Commercial awareness and the ability to manage multiple repair jobs simultaneously.
Knowledge of the Qatar market and a valid Qatar driving licence are advantages.
About the Team
The successful candidate will join FAMCO Qatar's Trucks and Buses aftersales operation in Doha and report to the Service Manager.
The role involves close collaboration with the Service Manager, workshop supervisors, technicians, parts team, and other aftersales colleagues to deliver an efficient and professional customer experience.
About Al-Futtaim and FAMCO
Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified regional business operating across more than 20 countries. Its activities span automotive, financial services, real estate, retail, and healthcare, with a portfolio of more than 200 recognised brands.
FAMCO is part of Al-Futtaim Automotive, a regional mobility business operating across the Middle East, Asia, and North Africa. Its operations include commercial vehicles, industrial equipment, logistics, leasing, aftersales, and financial services.
Al-Futtaim focuses on customer experience, digital transformation, innovation, and sustainable growth. Employees are encouraged to develop professionally and contribute to the organisation's evolving mobility business.
Is This Service Advisor Role Right for You?
This opportunity may suit automotive professionals who enjoy customer interaction and have a strong technical understanding of commercial vehicle maintenance and repair. Candidates with dealership experience, workshop coordination skills, and the ability to explain technical matters clearly may be well suited to this position.
The role offers an opportunity to develop within FAMCO Qatar's commercial vehicle aftersales operation and the wider Al-Futtaim Automotive network.