Job Description/Specification:
Qatar Airways is recruiting a Network Support Airport Services Manager for its Ground Services Department. This role supports safe, secure, efficient, and cost-effective airport operations across assigned stations, ensuring compliance with regulatory requirements and Qatar Airways’ operational standards.
The position combines operational leadership, station readiness planning, service-provider coordination, and administrative support. The successful candidate will help prepare new stations for launch, monitor operational performance, and maintain service quality during both short-term and extended assignments.
The Network Support Airport Services Manager also provides leadership continuity by taking over Station Airport Services Manager responsibilities when required. Candidates should have strong communication and managerial skills, experience in airport or ground operations, and the ability to manage workflows, budgets, and operational priorities.
Key Responsibilities
Airport Operations and Station Readiness
The manager will monitor operational readiness and identify contingency requirements when reviewing operational plans. Key responsibilities include:
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Supporting the safe, secure, and efficient operation of assigned Qatar Airways stations.
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Assessing readiness for new station launches and coordinating required operational arrangements.
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Ensuring new stations have appropriate start-up kits, including a Local Emergency Response Plan (LERP).
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Supporting smooth station launches through coordination with internal teams and external stakeholders.
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Ensuring operations meet Ground Services KPIs during short and extended assignments.
Service Provider and Regulatory Coordination
The role involves liaising with ground handling agents, service providers, airport authorities, and government agencies to maintain Qatar Airways’ ground handling and customer service standards.
Responsibilities include representing Qatar Airways at Airport AOC meetings, following up on operational matters, and ensuring compliance with company policies, government regulations, and partnership agreements.
The manager will also participate in assessments of ground handling, lounges, baggage, de-icing, and fuel technical services. This includes recommending suitable service providers and preparing sourcing requests with the required supporting information.
Business Planning and Operational Improvement
Working with the Manager Network Station Support, the successful candidate will support quality and cost control across assigned airport operations.
Duties include contributing to project business plans, preparing business case studies and business analyses when required, reviewing operational processes, and identifying opportunities to improve service delivery and efficiency.
Leadership and Operational Continuity
The Network Support Airport Services Manager may assume Station Airport Services Manager responsibilities during temporary vacancies caused by leave, extended travel, or resignation. This ensures continuity of safe, secure, and cost-effective station operations.
The role also includes performing other department duties as directed by the Head of Department.
Qualifications and Experience
Applicants should have:
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A high school, vocational, diploma, or bachelor’s qualification, or equivalent.
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At least 5 years of relevant experience.
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Excellent communication skills and fluency in English.
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Good budgeting and reporting skills.
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Managerial ability, including delegating tasks, setting clear direction, and managing workflows.
Experience in airport operations, ground services, station management, or service-provider coordination would be relevant to the responsibilities of this position.
About Qatar Airways Group
Qatar Airways Group has grown from a small fleet of four aircraft into an international organisation spanning 12 businesses. The group focuses on operational excellence, customer experience, and innovation across its global activities.
Its Ground Services Department plays an important role in supporting safe and efficient airport operations and maintaining service standards across the airline’s network.
How to Apply
Interested candidates should upload their CV and complete the online application through the Qatar Airways careers platform.
Is This Role Right for You?
This opportunity may suit experienced airport or ground services professionals who can coordinate complex operations, work with service providers and regulators, and lead station-readiness activities across different locations. Strong operational judgement, communication, and the ability to maintain service standards during changing assignments are important for success.