Job Description/Specification:
Intrepid Acquisition Holdings, LLC (IAH) is seeking a Customer Service Scheduler to coordinate customer appointments, work orders, and service requests at Al Udeid Air Base in Qatar. This position is suited to candidates with experience in customer service, scheduling, dispatching, or administrative support who can manage changing priorities in a fast-paced, mission-critical environment.
The Customer Service Scheduler serves as a key link between customers, service personnel, and management. The role focuses on maintaining accurate schedules, allocating resources effectively, communicating service updates, and helping ensure that customer commitments are met on time.
Candidates should have strong organisational and communication skills, attention to detail, and the ability to respond professionally to urgent requests and operational changes. The position also requires compliance with applicable base policies, security procedures, and contractual requirements.
Key Responsibilities
Scheduling and Service Coordination
The Customer Service Scheduler will manage daily service activities to support efficient operations.
Key duties include:
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Scheduling, coordinating, and tracking customer appointments, work orders, and service requests.
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Maintaining accurate scheduling records and documentation in designated systems and databases.
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Communicating daily schedules, changes, and priorities to service personnel and supervisors.
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Monitoring workloads and adjusting schedules to accommodate urgent requests and mission requirements.
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Coordinating with multiple departments to support timely service delivery.
Customer Communication and Support
The role requires regular communication with customers and service teams.
Responsibilities include responding to scheduling inquiries, providing updates, managing appointment changes, and resolving scheduling conflicts. The scheduler must address customer concerns professionally while helping maintain high levels of customer satisfaction.
Reporting and Process Improvement
The successful candidate will generate reports on service schedules, productivity, and customer service metrics as required. They will also identify scheduling inefficiencies and recommend improvements to support more effective operations.
Qualifications and Experience
Applicants should meet the following requirements:
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High school diploma or equivalent; an associate degree is preferred.
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At least 1–2 years of experience in customer service, scheduling, dispatching, or administrative support.
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Strong communication, organisation, and time-management skills.
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Ability to manage multiple requests and changing priorities.
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Professional approach to customer service and problem-solving.
Additional Requirements
Candidates must:
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Hold a valid U.S. driver's license.
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Meet current USCENTCOM deployment policy requirements.
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Be able to obtain and maintain a valid Qatar residency visa.
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Be able to work in dusty, high-temperature environments and endure long hours, outdoor exposure, and potentially hazardous conditions.
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Possess and maintain a DoD Secret security clearance.
A valid U.S. passport is preferred.
About Intrepid Acquisition Holdings, LLC
Intrepid Acquisition Holdings, LLC is a provider of global logistics, facilities management, and advanced professional and technical services. The company supports U.S. and international government agencies and other organisations with program management and operational solutions designed to address complex requirements.
IAH and its affiliates are equal opportunity employers, including for individuals with disabilities and protected veterans. Qualified applicants are considered without regard to protected characteristics.
Is This Customer Service Scheduler Role Right for You?
This opportunity may suit candidates who enjoy coordinating schedules, supporting customers, and keeping service operations organised. Applicants with administrative or dispatching experience who can adapt to changing mission requirements and work in a deployed environment may be well suited to the position.