Kempinski Hotels is seeking an organized and service-oriented Housekeeping Coordinator to provide clerical, secretarial, and administrative support to its housekeeping department. This role is suitable for hospitality professionals with experience in hotel operations, room attendant duties, or housekeeping administration.
The Housekeeping Coordinator helps ensure that daily departmental activities run smoothly by managing reports, employee records, payroll information, room status updates, maintenance requests, stock records, and guest-related enquiries.
The position also plays an important role in maintaining Kempinski's housekeeping standards and supporting the hotel's quality assurance targets. The successful candidate should have good communication skills, knowledge of hotel software, and the ability to coordinate effectively with housekeeping supervisors, floor attendants, engineering staff, and other hotel departments.
Key Responsibilities
Administrative and Clerical Support
The Housekeeping Coordinator will handle daily administrative tasks and maintain accurate departmental records.
Responsibilities include:
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Typing, computer data entry, filing, printing reports, and answering telephone calls.
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Supporting payroll administration and maintaining employee files.
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Updating departmental record logs and documenting important information.
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Preparing and distributing reports to the relevant housekeeping personnel.
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Maintaining an organized workstation and ensuring necessary office supplies are available.
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Preparing requisitions for additional materials and submitting them for approval.
Room Status and Housekeeping Coordination
Accurate room status information is essential for efficient hotel operations.
The coordinator will review guest lists, become familiar with guest names and room locations, and update room status reports according to departmental procedures. The role also involves contacting floor supervisors to resolve room-status discrepancies and monitoring out-of-order rooms until their status is updated.
The coordinator will communicate operational requirements to the relevant housekeeping employees and follow up on pending tasks.
Maintenance Requests and Inventory Control
The position requires regular coordination with the Engineering Department and careful monitoring of housekeeping supplies.
Key duties include:
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Preparing maintenance work orders and forwarding them to Engineering.
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Monitoring submitted maintenance requests and following up on completion.
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Maintaining stock control and monitoring housekeeping inventory.
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Issuing housekeeping items to floor attendants for guest room delivery.
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Tracking the return of issued items.
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Maintaining accurate records of guest room keys issued to housekeeping staff.
Guest Service and Departmental Communication
The Housekeeping Coordinator will help respond to guest requests promptly and courteously. This includes communicating requests to the appropriate hotel personnel and following up to ensure that the required service has been completed.
The role also involves maintaining updated vendor information and resource materials to support guest enquiries. Effective communication with guests, hotel management, housekeeping employees, and other departments is essential.
Qualifications and Experience
Candidates interested in this Housekeeping Coordinator position should have:
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2 to 3 years of experience as a Room Attendant, preferably in a five-star luxury hotel.
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Previous experience as a Housekeeping Coordinator, which is an advantage.
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Knowledge of hotel software and computer-based reporting systems.
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Excellent oral and written communication skills in the relevant local language.
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The ability to communicate pleasantly and professionally with guests, hotel management, and hotel employees.
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Good organizational skills and attention to detail.
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The ability to manage administrative duties while supporting daily housekeeping operations.
About Kempinski Hotels
Kempinski is an international luxury hospitality brand known for its hotels and guest service standards. Its housekeeping teams contribute directly to the guest experience by maintaining room cleanliness, operational readiness, and consistent service quality.
For this position, the coordinator is expected to help ensure that Kempinski housekeeping procedures are followed and that Leading Quality Assurance (LQA) audit results reach at least 85%.
Is This Housekeeping Coordinator Role Right for You?
This opportunity may suit hotel employees who understand housekeeping operations and want to develop their careers in departmental administration and coordination. Candidates with room attendant experience, good computer skills, and the ability to manage reports, guest requests, room updates, and inventory records may be well suited to the role.
Attention to detail and effective communication are particularly important, as the position supports both the housekeeping team and the wider guest service operation.