Transformation Manager

Job Description/Specification:

Qatar Airways Group is recruiting Transformation Managers to support its Strategy & Transformation programme across several strategic business areas. Multiple positions are available within key pillars, including Customer Experience, Operations, and Digital & AI.

This is a hands-on management opportunity for experienced professionals who can identify business improvement opportunities, lead transformation projects, and help departments deliver measurable results. The role involves working closely with business leaders and specialist teams to improve operational efficiency, enhance customer experience, and support sustainable business growth.

Reporting to a Transformation Business Partner, the successful candidate will help turn strategic priorities into practical initiatives and structured project plans. The position combines project management, business analysis, process improvement, stakeholder engagement, and change management.

Key Responsibilities

Developing and Delivering Transformation Initiatives

The Transformation Manager will contribute to the transformation roadmap for assigned divisions and departments, working under the direction of the Transformation Business Partner.

Responsibilities include:

• Reviewing existing business operations to identify gaps, challenges, and improvement opportunities.

• Conducting As-Is assessments and supporting the development of To-Be operating models.

• Preparing business cases and evaluating proposed transformation initiatives.

• Working with business stakeholders to define project objectives, scope, and expected outcomes.

• Facilitating cross-functional workshops to develop and agree on solutions.

The role requires the ability to understand complex business requirements and translate them into achievable improvement plans.

Project Planning and Management

A major part of the position involves managing assigned transformation projects from planning through implementation.

Key duties include:

• Defining project scope, milestones, timelines, resources, and dependencies.

• Identifying project risks and issues and supporting their resolution.

• Monitoring implementation progress in coordination with the Enterprise Project Management Office (EPMO).

• Preparing project status reports and escalating significant concerns to the Transformation Business Partner.

• Coordinating with departmental PMO teams to maintain delivery discipline.

Candidates should be comfortable managing multiple stakeholders and ensuring that projects remain aligned with agreed objectives, timelines, and budgets.

Process Excellence and Business Improvement

The Transformation Manager will support the adoption of process improvement methods and innovative solutions across the Group.

This may involve applying Lean Six Sigma, process mining, and Digital & AI capabilities in collaboration with Information Technology and relevant business teams.

The role also requires close coordination with Partner Synergies, Process Excellence, Enterprise Data & Analytics (EDA), EPMO, and Business Finance teams to support effective delivery and value creation.

Change Management and Performance Measurement

Successful transformation depends on employee adoption and measurable business benefits. The role therefore includes:

• Developing stakeholder engagement and communication plans.

• Supporting training and adoption activities.

• Monitoring KPIs and transformation benefits with Business Finance and EDA.

• Encouraging the use of data analytics in business decision-making.

• Embedding improved processes into standard operating procedures.

• Supporting the transition from project delivery to normal business operations.

The objective is to ensure that improvements are adopted, maintained, and owned by the relevant business teams.

Qualifications and Experience

Applicants should meet the following requirements:

• Education: Bachelor's degree or equivalent.

• Preferred Education: Master's degree or MBA.

• Experience: At least six years of relevant professional experience in business transformation, innovation, or operational strategy within large multinational organisations.

• Transformation Background: Experience in business transformation consulting or internal transformation advisory, preferably in operationally complex or asset-intensive industries.

• Project Management: Proven experience planning and delivering projects within agreed scope, timelines, and budgets. PMP, PRINCE2, or equivalent certification is an advantage.

• Change Management: Experience in stakeholder engagement, communication, and adoption activities. Prosci, APMG, or equivalent certification is an advantage.

• Analytical Skills: Ability to define, monitor, and benchmark performance indicators and measure business improvement results.

• Communication: Strong English language skills, including professional presentation and communication abilities.

• Stakeholder Management: Experience working with senior stakeholders in complex, international, or culturally diverse organisations.

Commercial airline experience is preferred, particularly in Customer Experience, Operations, or Digital & AI functions.

About Qatar Airways Group

Qatar Airways Group has grown from an airline operating four aircraft into a global organisation with 12 different businesses. The Group focuses on delivering excellence across its operations, customer services, and supporting business functions.

Its continued development depends on innovation, operational improvement, and the contribution of professionals across its international workforce. Transformation Managers play an important role in helping the organisation improve how it works and deliver its strategic priorities.

Is This Transformation Manager Role Right for You?

This opportunity may suit professionals with substantial experience in business transformation, project delivery, operational strategy, or process excellence. Candidates who can combine analytical problem-solving with strong stakeholder management and practical project execution may be particularly well suited.

Experience in aviation, large multinational organisations, and complex operational environments will be valuable, especially for applicants targeting the Customer Experience, Operations, or Digital & AI areas.

The supplied job description does not specify the salary, exact work location, working hours, or application deadline.