Job Description/Specification:
A luxury resort in Doha, Qatar, is seeking an experienced Director of Operations – Rooms to lead its Rooms Division and oversee the complete guest experience from arrival to departure. This senior hospitality leadership position covers 283 luxury rooms and suites, with responsibility for Front Office, Housekeeping and Laundry, Safety and Security, Spa, and Recreation.
The Director of Operations – Rooms will establish high luxury service standards, improve operational performance, manage departmental budgets, and maintain the physical condition of the resort. The role requires strong strategic leadership, financial management skills, and extensive experience managing multiple departments within a recognised five-star hotel or resort.
The successful candidate will also work closely with other executive leaders to improve guest satisfaction, increase rooms-related revenue, maintain safety standards, and protect the resort's assets.
Key Responsibilities
Strategic Leadership and Guest Experience
The Director of Operations – Rooms leads the complete guest journey, including pre-arrival communication, VIP welcomes, check-in, guest services, check-out, and post-stay engagement.
Key responsibilities include:
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Establishing and auditing Standard Operating Procedures (SOPs) aligned with luxury hospitality benchmarks.
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Maintaining service standards consistent with recognised organisations such as Forbes Travel Guide and Leading Hotels of the World.
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Monitoring guest feedback, Net Promoter Scores (NPS), and quality audit results.
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Identifying service gaps and implementing improvements.
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Building a resort-wide culture focused on personalised and anticipatory guest service.
Front Office, Housekeeping, Spa and Recreation Oversight
The position provides executive oversight across several operational departments.
Front Office and Concierge: Lead Front Desk, Concierge, Guest Relations, Butler Services, and Valet or Transportation operations. Ensure smooth VIP arrivals, accurate billing, appropriate room assignments, and recognition of loyalty programme members.
Housekeeping and Laundry: Maintain room cleanliness, turndown standards, public area presentation, floristry, linen inventory, and laundry operations. Ensure hygiene standards and protect the resort's physical assets.
Spa and Wellness: Work with the Director of Spa to oversee wellness programmes, treatment quality, retail revenue, therapist productivity, and facility maintenance.
Recreation and Activities: Supervise beach and pool operations, children's club, water sports, fitness facilities, and resort excursions. Ensure appropriate safety procedures and engaging guest activities.
Safety and Security: Guide security leadership in maintaining 24-hour surveillance, perimeter protection, emergency readiness, crisis management procedures, and guest privacy.
Financial Management and Revenue Optimisation
The Director of Operations – Rooms is responsible for the Rooms Division profit and loss (P&L), including annual budgets, labour planning, and operating expense forecasts.
Working with the Directors of Revenue Management and Sales, the role aims to improve RevPAR through room inventory management, upselling initiatives, and length-of-stay strategies.
The position also focuses on increasing additional revenue from spa treatments, wellness retail, cabana rentals, private recreational activities, and resort transportation.
Cost control is another major responsibility, covering operating supplies, equipment, guest amenities, linen replenishment, and cleaning materials without compromising luxury standards.
Asset Management and Departmental Coordination
The Director will collaborate with Engineering or Facilities leadership to maintain preventive maintenance programmes across all 283 rooms and suites.
This includes coordinating deep-cleaning schedules and refurbishment projects during quieter operating periods.
The role also works with the Director of Operations – F&B to ensure smooth coordination of in-room dining, VIP welcome amenities, and pool and beach cabana services.
People Leadership and Talent Development
The position involves leading, mentoring, and coaching department heads across the Rooms Division.
Responsibilities include developing luxury service training programmes, improving employee engagement, supporting career development, managing workforce planning, monitoring contractor performance, and preparing succession plans.
Training priorities include emotional intelligence, personalised guest engagement, language skills, and effective service recovery.
Qualifications and Experience
Candidates should meet the following requirements:
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8–10 years of progressive luxury hospitality management experience.
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At least 3–5 years as a Director of Rooms or Director of Operations in a recognised five-star international hotel or resort.
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Proven experience managing Housekeeping, Front Office, Spa, Recreation, and Security operations.
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Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
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Master's degree or relevant executive management credentials preferred.
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Strong knowledge of Property Management Systems such as Opera Cloud and Micros.
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Familiarity with spa management systems such as Book4Time, guest service platforms, and revenue management tools.
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Health and Safety certifications such as OSHA, IOSH, or local equivalents.
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First Aid and CPR leadership awareness.
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Luxury brand service auditor certification is advantageous.
Candidates should also demonstrate strategic planning, financial analysis, crisis management, operational resilience, and strong attention to cleanliness and property presentation.
Who Should Apply?
This opportunity is suited to senior hospitality professionals with extensive experience leading Rooms Division operations in five-star international hotels or luxury resorts.
Candidates who have managed multiple departments, controlled operational budgets, improved guest satisfaction, and developed high-performing teams may be well positioned for this executive leadership role in Doha.