Job Description/Specification:
The Ritz-Carlton is seeking a service-oriented Recreation Attendant to support its recreational facilities and ensure guests enjoy a safe, clean, and welcoming environment. The role focuses on maintaining pool deck cleanliness, assisting guests, monitoring recreational activities, and promoting a relaxing atmosphere through attentive customer service.
This position is suitable for candidates interested in starting or developing a career in luxury hospitality. Previous related work experience and supervisory experience are not required. However, applicants must hold the required safety certifications, including CPR and First Aid.
As part of Marriott International, The Ritz-Carlton offers employees the opportunity to work within a globally recognised luxury hospitality brand known for high service standards and personalised guest experiences.
Key Responsibilities
The Recreation Attendant will be responsible for maintaining recreational areas and supporting daily guest activities. Main duties include:
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Washing, mopping, and cleaning the pool deck to maintain a clean and safe environment.
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Creating a fun and relaxing atmosphere by maintaining a positive and enthusiastic attitude.
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Observing activities within recreational facilities and responding appropriately to emergencies according to operating procedures.
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Explaining and promoting facility rules and regulations to guests.
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Identifying situations where guests may be unable to participate safely in recreational activities and informing the supervisor or manager.
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Providing assistance to injured guests until emergency medical services arrive.
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Obtaining, folding, and arranging towels according to company procedures.
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Reporting accidents, injuries, and unsafe working conditions to management.
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Completing required safety training and maintaining relevant certifications.
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Welcoming guests, understanding their needs, and providing assistance in accordance with company service standards.
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Supporting guests with disabilities and ensuring they receive appropriate assistance.
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Maintaining professional communication and positive working relationships with colleagues.
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Following quality assurance expectations, company policies, and workplace procedures.
The role also requires maintaining confidentiality, protecting company property, and ensuring a clean and professional appearance.
Physical and Workplace Requirements
Candidates should be comfortable performing duties that involve regular movement and physical activity. The position requires the ability to:
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Lift, carry, push, pull, and move objects weighing up to 25 pounds without assistance.
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Move across uneven, sloping, or slippery surfaces, including stairs and service ramps.
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Bend, twist, stoop, and reach above the head or below the knees.
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Handle equipment and objects requiring good hand-eye coordination and fine motor skills.
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Read and verify information in different formats and visually inspect tools and equipment.
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Use computers or point-of-sale systems to enter and retrieve work-related information.
Additional reasonable duties may be assigned by management.
Qualifications and Experience
The preferred qualifications for this position include:
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Education: High school diploma or GED equivalent.
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Related Work Experience: No previous related work experience required.
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Supervisory Experience: No supervisory experience required.
This makes the role accessible to entry-level candidates who are interested in recreational operations and guest services within the hotel industry.
Required Certifications
Applicants must hold or meet the following certification requirements:
Candidates should ensure they meet the applicable certification requirements for the position.
About The Ritz-Carlton
The Ritz-Carlton is part of Marriott International and operates a global portfolio of luxury hospitality properties. The brand is recognised for its commitment to exceptional guest experiences and personalised service.
Its service philosophy is built around the Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values. Employees are encouraged to demonstrate creativity, thoughtfulness, compassion, and professionalism while delivering memorable experiences to guests.
Marriott International also promotes equal employment opportunities and an inclusive workplace where employees from different backgrounds and experiences are welcomed and valued.
Who Should Apply?
This opportunity may suit candidates who enjoy working with people, have a positive attitude, and are interested in hotel recreation or guest services. Applicants do not need previous hospitality experience, but they should be comfortable with physical duties, attentive to safety, and capable of communicating professionally with guests and colleagues.
Candidates with valid CPR and First Aid certifications and an interest in luxury hospitality may find this a suitable entry-level career opportunity.