Learning & Development Supervisor

Job Description/Specification:

Four Seasons Resort and Residences at The Pearl-Qatar is seeking a Learning & Development Supervisor to join its People & Culture team in Doha. The position focuses on developing employee capabilities, coordinating training programmes, strengthening workplace culture, and improving the overall employee experience.

The successful candidate will support the Learning & Development Manager and department leaders in delivering training initiatives that help employees improve their performance, develop professionally, and maintain the service standards expected from a luxury hospitality brand.

This role combines learning programme coordination, employee engagement, leadership development, compliance training, and coaching. It is suitable for professionals with experience in learning and development, human resources, talent development, or related fields.

Key Responsibilities

The Learning & Development Supervisor will contribute to the hotel's training strategy and employee development activities through the following responsibilities:

• Develop and implement the annual Learning & Development strategy in collaboration with the Learning & Development Manager.

• Coordinate and facilitate Embark and other core Four Seasons learning programmes with relevant presenters.

• Maintain and develop the Certified Departmental Trainer (CDT) programme.

• Coach departmental trainers and support them in delivering effective training sessions.

• Work with the Learning & Development Manager and operational leaders to identify employee performance gaps and recommend suitable development solutions.

• Manage mandatory training requirements covering ethics, safety, compliance, and service standards.

• Lead employee engagement, recognition, appreciation, and wellbeing initiatives.

• Support employee experience activities throughout different stages of the employee journey.

• Coordinate employee services and People & Culture initiatives with operational departments.

• Manage learning budgets, resources, training systems, records, and external training providers.

• Work with the People & Culture leadership team to strengthen hotel-wide learning, workplace culture, and employee experience.

Qualifications and Experience

Candidates applying for this position should meet the following requirements:

• Minimum of two years of experience in learning and development, training, talent development, human resources, or a related field.

• A degree or diploma in Learning & Development, Human Resources, Organisational Development, Hospitality Management, Business Administration, Education, Psychology, or a related discipline is preferred but not mandatory.

• Experience in hotel operations is an advantage.

• Background in luxury hospitality or another customer-focused service environment is beneficial.

• Experience working with employees from diverse cultural backgrounds.

• Excellent presentation and training facilitation skills.

• Strong communication, coaching, influencing, and organisational abilities.

• Proactive, professional, and service-oriented approach.

Skills Required for Success

The role requires someone who can engage employees, communicate training concepts effectively, and work with different departments to identify development needs.

Strong presentation and facilitation skills are particularly important because the position involves delivering learning programmes and supporting departmental trainers. The ability to coach colleagues, influence operational teams, manage training resources, and coordinate multiple initiatives will also contribute to success.

An understanding of luxury hospitality operations and the importance of consistent guest service can provide an additional advantage.

About the Employer: Four Seasons Resort and Residences at The Pearl-Qatar

Four Seasons Resort and Residences at The Pearl-Qatar offers a luxury beachfront experience in Doha, combining hotel accommodation with residential-style living. Its apartments and residences feature full kitchens and views of the city or sea.

The property includes seven restaurants and bars, Loulou Spa, beach and pool facilities, and a range of lifestyle experiences. It aims to deliver personalised Four Seasons service within a luxury residential and resort environment.

Four Seasons places strong emphasis on its people, believing that employee development, mutual respect, collaboration, and a supportive workplace culture are essential to delivering exceptional guest experiences.

Salary and Employee Benefits

Four Seasons highlights a competitive employment package for the successful candidate, including:

• Competitive tax-free salary.

• Medical, dental, and vision benefits.

• Complimentary or discounted hotel stays.

• Opportunities to work within a diverse and challenging environment.

• Career development opportunities with potential for international growth.

• The opportunity to join a collaborative team within a globally recognised luxury hospitality company.

The hotel will apply for work authorisation on behalf of the successful candidate.

Who Should Apply?

This opportunity is suitable for professionals with at least two years of experience in training, learning and development, human resources, or talent development.

Candidates with experience in hotel operations, employee engagement, training programme delivery, or departmental coaching may be particularly well suited. Applicants should also be confident presenting to groups, working with multicultural teams, and supporting the development of employees across different hotel departments.

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