Job Description/Specification:
Hilton is seeking a Housekeeping Coordinator to support its hotel housekeeping operations and help maintain a high standard of guest service. The position involves coordinating housekeeping office activities, communicating with guests and team members, and supporting the smooth organisation of daily departmental tasks.
The Housekeeping Coordinator plays an important role in ensuring that housekeeping operations run efficiently. The successful candidate should be organised, comfortable using IT systems, and capable of managing multiple responsibilities while maintaining a professional and guest-focused approach.
This opportunity may suit candidates interested in hotel administration, housekeeping coordination, and hospitality operations.
Key Responsibilities
The Housekeeping Coordinator will work on behalf of hotel guests while supporting the housekeeping team and other departments.
The role requires strong organisational and planning abilities to help coordinate daily activities and maintain effective communication within the hotel.
Key expectations include:
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Supporting the daily administrative and coordination activities of the housekeeping department.
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Communicating professionally with guests and other hotel team members.
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Handling telephone communication using appropriate etiquette.
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Helping maintain organised departmental operations and planning.
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Using IT systems to support housekeeping office responsibilities.
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Managing assigned tasks with accountability and attention to detail.
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Working independently when required and cooperating effectively with colleagues.
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Maintaining a guest-focused attitude when responding to requests and departmental requirements.
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Working efficiently under pressure while supporting the hotel's service standards.
Qualifications and Skills
Hilton has identified several important skills and behaviours for candidates applying for this position.
Applicants should demonstrate:
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Good IT proficiency and confidence using computer systems.
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Excellent organisational and planning skills.
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Strong communication and telephone skills.
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Accountability and resilience.
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Ability to work under pressure.
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Ability to work independently as well as part of a team.
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A positive attitude towards guest service and hospitality.
Previous experience in hotel housekeeping is considered an advantage, although the job description does not specify it as a mandatory requirement.
Core Values and Working Expectations
Hilton places strong emphasis on its core values, which guide the behaviour and performance expected from every team member.
These values include:
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Hospitality: Showing genuine care and creating welcoming experiences for guests.
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Integrity: Acting honestly and making the right decisions.
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Leadership: Inspiring others through positive actions and responsibility.
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Teamwork: Working collaboratively to achieve the best results.
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Ownership: Taking accountability for responsibilities and outcomes.
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Now: Demonstrating urgency, discipline, and attention to the importance of every moment.
Housekeeping Coordinators are expected to reflect these values through their communication, organisation, teamwork, and approach to guest service.
About the Employer: Hilton
<text weight="medium">Hilton</text> is a global hospitality company with a portfolio of hotel brands serving travellers across different markets and accommodation categories. Its founding vision is to fill the world with the light and warmth of hospitality.
The company highlights its commitment to delivering memorable guest experiences while also creating a supportive workplace for its employees. Hilton has received repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
Through its different hotel brands and career development opportunities, Hilton supports employees at various stages of their professional journeys, from those entering the hospitality industry to experienced hotel professionals seeking new opportunities.
Who Should Apply?
This position may be suitable for candidates with strong administrative, communication, and organisational skills who want to build a career in hotel operations.
Applicants with previous housekeeping experience may have an advantage, particularly if they understand the coordination requirements of a hotel housekeeping department.
Candidates who are IT proficient, organised, resilient, and comfortable communicating with guests and colleagues should consider this opportunity.
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