Job Description/Specification:
Le Méridien, part of Marriott International, is seeking a Guest Service Expert to support its food and beverage operations. The role focuses on delivering memorable dining experiences through attentive guest service, efficient restaurant operations, and professional interaction with customers.
Rather than simply serving food and drinks, Guest Service Experts help create an enjoyable atmosphere throughout the dining experience. Responsibilities include preparing tables, coordinating with kitchen staff, serving guests, maintaining clean work areas, and ensuring that everyday service activities contribute to a positive guest experience.
This opportunity may suit candidates interested in developing a career in hospitality, particularly within restaurant and food and beverage operations.
Key Responsibilities
The Guest Service Expert contributes to the smooth operation of the dining area through a range of service duties, including:
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Welcoming and assisting guests throughout their dining experience.
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Setting tables and preparing dining areas before service.
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Taking an active role in serving food and beverages.
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Communicating with kitchen colleagues to coordinate guest orders and service requirements.
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Interacting with guests to ensure they receive attentive and professional service.
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Cleaning work areas, tables, equipment, and service supplies.
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Helping ensure that transactions and service interactions feel like a natural part of the overall guest experience.
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Following established procedures and maintaining consistent service quality.
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Supporting other reasonable duties assigned by the management team.
Qualifications and Experience
The position has relatively accessible entry requirements, making it suitable for candidates at an early stage of their hospitality careers.
The preferred qualifications include:
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High school diploma or GED equivalent.
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Less than one year of related work experience.
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No previous supervisory experience required.
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No specific professional licence or certification required.
Candidates should be comfortable working in a busy food and beverage environment and interacting with guests and colleagues throughout their shifts.
Workplace and Physical Requirements
Guest Service Experts spend considerable time standing, sitting, and walking. The work may involve moving across sloping, uneven, or slippery surfaces, so physical mobility and awareness of the working environment are important.
The position also involves reading menus and checking information visually, as well as handling service-related tasks. Employees must be able to lift, carry, push, pull, or move objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
Other physical activities may include reaching overhead or below the knees, bending, twisting, pulling, and stooping.
Employees are expected to maintain a professional appearance, wear the required uniform correctly, communicate clearly, and follow company policies, safety procedures, and quality standards.
About the Employer: Le Méridien
Le Méridien is a Marriott International hotel brand inspired by the glamour of travel and a distinctly European approach to hospitality. The brand focuses on celebrating local cultures, encouraging guests to explore destinations, and creating opportunities to enjoy memorable experiences.
Its guests are typically curious, creative, and interested in culture, connection, and discovering new places. Le Méridien aims to provide authentic, stylish, and memorable service that reflects this identity.
By joining Le Méridien, employees become part of Marriott International's global portfolio of hospitality brands. Marriott is committed to equal employment opportunities and fostering an inclusive workplace where employees from different backgrounds and experiences are welcomed and valued.
Who Should Apply?
This role is suitable for candidates looking to enter or develop within the hospitality and food service industry. Applicants with limited work experience can consider this opportunity because the stated experience requirement is less than one year.
Candidates who enjoy interacting with people, working as part of a team, and contributing to a positive dining atmosphere may be well suited to the position. A professional attitude, willingness to follow service standards, and ability to handle physically active shifts are important for success.
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