Minor Hotels is seeking an Airport Representative to welcome guests at the airport and coordinate smooth transportation between the airport and the assigned hotel, resort, or agency. This customer-facing hospitality role is responsible for creating a positive first impression and helping guests begin and end their stay with an organized, comfortable transfer experience.
The Airport Representative serves as an important link between guests, hotel teams, drivers, travel agents, and transportation providers. The position requires strong communication, attention to detail, and the ability to manage arrival and departure arrangements while responding professionally to guest requests.
Candidates with experience in hospitality, tourism, or the airline industry may be well suited to this opportunity. The vacancy specifies a high school diploma or equivalent, with a degree in Hospitality Management preferred, and approximately one to two years of experience in a similar role.
About Minor Hotels
Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 530 properties. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.
The company operates in more than 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Its diverse portfolio serves different types of travellers, offering accommodation and hospitality experiences across a range of destinations.
Key Responsibilities
Welcome Guests at the Airport
Meet arriving guests, provide a friendly welcome, assist with luggage when needed, and coordinate transportation arrangements. Ensure guests receive clear information about their transfer and know where to go when they arrive.
Coordinate Airport Transfers
Work with hotel front office teams, transportation departments, and drivers to organize timely guest pick-ups and drop-offs. Confirm arrival and departure schedules and help prevent delays or confusion during transfers.
Monitor Flight Information
Keep guest flight details updated and communicate schedule changes, delays, or other relevant information to the appropriate departments. Accurate coordination helps the hotel adjust transportation plans when necessary.
Support Guest Services
Assist guests with check-in or check-out procedures when required. Respond to questions about the hotel, available services, and the local area, helping guests feel comfortable and informed.
Work with Drivers and Service Providers
Coordinate with drivers, travel agents, and other transportation partners to ensure transfers run smoothly. Maintain clear communication so that guest movements are managed efficiently.
Maintain Records and Resolve Issues
Keep accurate records of guest arrivals, departures, and transportation requests. Handle complaints or service concerns professionally, report issues to management promptly, and help ensure that guest needs receive appropriate attention.
Represent the Hotel Brand
Maintain a professional appearance and courteous manner throughout all guest interactions. As one of the first company representatives guests may encounter, the Airport Representative must deliver service that reflects the hotel's standards.
Qualifications and Skills
Applicants should meet the following requirements outlined in the vacancy:
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Education: High school diploma or equivalent. A degree in Hospitality Management is preferred.
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Experience: One to two years of experience in a similar position within hospitality, tourism, or the airline industry.
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Communication: Excellent verbal communication and interpersonal skills.
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Organization: Strong coordination abilities and attention to scheduling details.
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Customer service: A professional, helpful, and guest-focused approach.
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Language skills: Fluency in English is required; additional languages are an advantage.
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Flexibility: Availability to work flexible hours, including weekends and public holidays.
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Local knowledge: Familiarity with airport procedures and local transportation services.
Who Should Apply?
This position may suit candidates who enjoy interacting with international travellers and can manage several coordination tasks while maintaining a welcoming attitude. Experience arranging transfers, assisting hotel guests, working with drivers, or supporting airport passenger services can be relevant to the role.
Applicants should be comfortable working flexible schedules and responding calmly when flight times or transportation arrangements change. Strong organization and professional communication are important for delivering a reliable guest experience.
Candidates interested in hospitality and guest services can monitor Minor Hotels' recruitment opportunities for vacancies matching their experience and career interests.
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