Customer Services

Job Description/Specification:

As we are in the exploration phase of a new project opportunity with MOPH, I am looking forward to your assistance in sharing suitable CVs from the recruitment pipeline to meet the following criteria/ details

• Qatari nationality, or Children of Qatari women, or born in Qatar (speak Qatari accent)
• Working in a customer service position in MOPH
• Bilingual (Arabic/ English)
• High school and/ or above
• Willing to work in a shift-based environment
• flexible with no fixed off days
• Open to both male and female candidates
  
  

Your support in prioritizing and sharing profiles, along with the market’s expected salaries that comply with the above requirements, would be greatly appreciated.

Thank you in advance for your swift response and kind hand.

Responsibilities

• Welcome and assist patients, visitors, and stakeholders in a professional, courteous, and respectful manner.
• Act as the first point of contact at reception desks and service counters within MOPH facilities.
• Provide accurate information related to MOPH services, procedures, requirements, and forms.
• Guide customers through service processes and direct them to the appropriate departments or service channels.
• Register visitors and service requests using approved systems, ensuring data accuracy and confidentiality.
• Handle inquiries, complaints, and feedback professionally, and escalate complex cases in accordance with MOPH protocols.
• Ensure compliance with MOPH policies, procedures, service standards, and customer privacy regulations.
• Coordinate with internal departments to ensure timely service delivery and issue resolution.
• Support special customer needs, including elderly people, people of determination, and urgent health-related cases.
• Adhere to government ethics, confidentiality requirements, and health & safety guidelines.
• Participate in training programs, service quality initiatives, and performance improvement activities.
• Record and report service statistics, customer feedback, and daily operational issues as required.
  
  

Qualifications

• Qatari nationality, son of a Qatari mother, or born in Qatar with a fluent Qatari accent
• very good communication in English