Job Description/Specification:
JW Marriott is seeking a qualified Massage Therapist to provide professional massage treatments and body therapies while delivering a relaxing, personalized guest experience. The role focuses on guest comfort, treatment safety, professional service standards, and maintaining the cleanliness and readiness of spa facilities.
The successful candidate will assess guest needs before treatments, identify potential contraindications, prepare treatment rooms, and provide services using appropriate techniques, products, and equipment. Responsibilities also include recommending spa services and retail products, maintaining professional credentials, and following Marriott International's operating and safety procedures.
This opportunity may suit licensed massage therapists who have a passion for wellness, strong interpersonal skills, and an interest in working in a luxury hotel environment. The supplied job description requires a valid state or regional massage license and at least one year of related work experience is preferred.
Key Responsibilities
Massage and Body Treatments
The Massage Therapist will deliver a range of treatments designed to support guest comfort and relaxation.
Main duties include:
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Provide massage services using appropriate techniques, products, and treatment accessories.
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Perform body treatments such as body scrubs, wraps, and hydrotherapy services.
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Assess guest needs and ask about relevant contraindications, including allergies, high blood pressure, and pregnancy, before beginning treatment.
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Keep up to date with current massage techniques and treatment methods relevant to the role.
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Escort guests to and from treatment rooms and explain relevant service arrangements.
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Prepare workstations, treatment rooms, linens, and draping materials before appointments.
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Check regularly with guests during treatments to maintain comfort, safety, and a positive experience.
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Monitor appointment schedules and manage treatment time effectively.
Spa Operations and Guest Service
The position also involves supporting daily spa operations and maintaining high standards of customer service.
Responsibilities include:
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Promote spa and salon services and recommend relevant retail products.
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Clean, maintain, and sterilize tools and treatment equipment.
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Keep treatment rooms and workstations clean throughout the shift.
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Remove used linens and waste and secure supplies and equipment at the end of each shift.
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Follow established procedures when handling inappropriate guest behavior, including stopping a treatment and informing a supervisor or manager when necessary.
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Maintain current skills and professional licensing according to regional requirements.
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Report accidents, injuries, and unsafe working conditions to management.
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Complete required safety training and certifications.
Qualifications and Experience
Candidates should meet the professional requirements for massage therapy and be prepared to work in a guest-focused spa environment.
Required qualification:
Preferred qualifications:
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A technical, trade, or vocational school degree.
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At least one year of related work experience.
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No previous supervisory experience is required.
The ideal candidate should have practical massage therapy skills, good knowledge of treatment procedures, and the ability to recognize circumstances that may require adjustments to a service. Clear communication and attention to hygiene are also essential.
Essential Skills and Workplace Expectations
Massage Therapists at JW Marriott are expected to maintain professional conduct and follow company policies throughout their shifts.
Important expectations include:
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Welcome guests warmly and acknowledge them according to company service standards.
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Anticipate guest needs, respond professionally to requests, and express genuine appreciation.
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Communicate clearly with guests, colleagues, and supervisors.
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Build positive working relationships with team members.
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Maintain a clean and professional uniform and personal appearance.
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Protect confidential information and company property.
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Follow safety procedures and report workplace hazards.
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Perform physical duties, including standing, sitting, and walking for extended periods.
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Use fine motor skills and hand-eye coordination when handling tools and equipment.
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Move or carry items weighing up to 10 pounds without assistance.
Additional reasonable duties may be assigned by supervisors according to operational needs.
About JW Marriott
JW Marriott is part of Marriott International's luxury hotel portfolio, with properties in major cities and resort destinations worldwide. The brand emphasizes personalized hospitality, employee well-being, professional development, and a welcoming workplace culture.
JW Marriott promotes training, development, recognition, and opportunities for associates to grow within the hospitality industry. For spa professionals, working in a luxury hotel environment can provide experience serving international guests while maintaining high standards of treatment quality and guest care.
Who Should Apply?
This position may be suitable for licensed massage therapists who enjoy helping guests relax, understand the importance of safe treatment practices, and can deliver attentive service in a luxury hospitality setting.
Candidates should highlight their massage therapy training, professional license, practical treatment experience, knowledge of guest safety procedures, and ability to maintain clean and organized treatment spaces. Applicants should also confirm the specific property's location and any additional licensing requirements before applying.