Job Description/Specification:
Panasonic Avionics Corporation is seeking a technically skilled professional for a customer-facing engineering support role involving aircraft inflight entertainment and connectivity systems. The position focuses on providing technical assistance to airline customers, supporting equipment installations, troubleshooting system issues, and coordinating with engineering teams to maintain product performance and reliability.
Panasonic Avionics develops inflight technology used by airlines to deliver entertainment, connectivity, Wi-Fi, and other passenger services. In this role, the successful candidate will act as a technical liaison between Panasonic, airline customers, aircraft manufacturers, and internal engineering departments.
The position combines hands-on technical troubleshooting with customer communication, engineering coordination, technical reporting, and training. Candidates with backgrounds in information technology, electronics, avionics, software, or broadcast technology may be well suited to this opportunity.
Job reference: REQ-156305.
Key Responsibilities
Technical Support and Troubleshooting
The successful candidate will provide field-level technical support to help airline customers maintain reliable Panasonic equipment and resolve operational issues.
Key duties include:
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Troubleshoot hardware, network, software, and system integration problems affecting Panasonic equipment.
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Provide technical guidance and field assistance to airline personnel and Panasonic teams.
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Support new equipment installations, system enhancements, modifications, wiring integration, and software implementation.
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Review mechanical, electrical, and software installation documents to confirm compliance with applicable specifications.
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Investigate system failures, collect technical data, monitor recurring faults, and contribute to corrective action plans.
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Coordinate with engineering departments to resolve technical problems accurately and promptly.
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Support aircraft delivery activities, flight testing, and customer flight acceptance.
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Respond to airline queries concerning the operation and maintenance of supported Panasonic systems.
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Assist with operational, line, and maintenance training for airline customers.
Airline and Engineering Coordination
The role also involves maintaining effective working relationships with airline technical departments, aircraft manufacturers, and Panasonic's internal teams.
Responsibilities include:
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Maintain detailed knowledge of Panasonic products, aircraft installations, system software, and associated equipment.
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Stay informed about new product releases, software enhancements, technical specifications, and installation requirements.
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Prepare accurate technical reports covering field activities, customer concerns, equipment failures, and product issues.
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Communicate customer feedback and field observations to engineering, product support, repair, training, and program management teams.
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Coordinate engineering solutions and monitor the implementation of corrective measures.
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Work with airline customers to provide timely technical information and progress updates.
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Support spare-parts planning and coordinate the delivery of spare equipment when required.
Qualifications and Experience
Panasonic Avionics is looking for candidates with relevant technical education or practical engineering experience.
Education and Experience
Applicants should meet one of the following pathways:
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An associate degree or equivalent qualification in Computer Science, Information Technology, Electronics, Engineering, or a related field.
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Alternatively, two to three years of engineering experience in IT, electronics, avionics systems, software, or broadcast technology may substitute for the degree requirement.
The position typically requires at least one year of related experience.
Technical Skills
Candidates should demonstrate knowledge or experience in the following areas:
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Interpreting wiring schematics, diagrams, and aircraft engineering documentation.
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Linux or Unix commands, file systems, and system processes.
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TCP/IP networks and network troubleshooting.
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Operating electronic testing equipment and technical tools.
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Understanding aircraft systems that interface with Panasonic equipment.
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Identifying hardware, software, power, electronic component, and aircraft-environment-related problems.
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Using Microsoft Office and Oracle applications.
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Understanding recommended spare-parts requirements and reviewing RSPLs for marketing business proposals.
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Familiarity with FAA, CAA, and ATA requirements for avionics equipment.
MySQL database experience is considered an advantage.
Essential Competencies and Additional Requirements
The role requires strong written and verbal communication, analytical thinking, problem-solving ability, organization, and effective teamwork. Candidates must be able to explain technical matters to engineering colleagues, airline representatives, vendors, and non-technical stakeholders.
Applicants must also:
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Hold a valid driver's license.
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Meet airport authority requirements for site access and vehicle operation.
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Pass extensive security and background checks.
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Be willing to work weekends and outside standard business hours when necessary.
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Be available to travel up to 50% domestically and internationally, sometimes at short notice.
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Be physically capable of climbing ladders, working on platforms, operating in confined spaces, and standing, sitting, bending, or twisting for extended periods.
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Be able to lift up to 50 pounds.
About Panasonic Avionics Corporation
Panasonic Avionics Corporation provides inflight entertainment and connectivity technology for the aviation industry. Its products support services such as movies, games, Wi-Fi, and Bluetooth headphone connectivity.
The company highlights its long operating history, opportunities for professional development, inclusive workplace culture, and commitment to collaboration, fairness, honesty, adaptability, and continuous improvement.
Who Should Apply?
This opportunity is suited to early-career and experienced technical professionals with knowledge of IT systems, electronics, avionics, software, or network troubleshooting. Candidates who enjoy solving technical problems, working directly with airline customers, and coordinating with engineering teams may find the role particularly relevant.
Applicants should highlight their hands-on troubleshooting experience, familiarity with aircraft-related systems, technical reporting skills, and ability to work in airport environments. Because the position includes travel, physical work, and security screening, candidates should also be prepared to meet these operational requirements.