Job Description/Specification:
Al Wakra Hotel Qatar By Tivoli, part of Minor Hotels, is seeking a guest-focused hospitality professional to support its front-of-house operations. The role centres on welcoming guests upon arrival, assisting them during their stay, and ensuring they receive a friendly and professional farewell when departing.
The successful candidate will help manage lobby activity, guide guests around the hotel, and provide useful information about hotel services and facilities. As a key point of contact for visitors, the Guest Service Agent must demonstrate excellent communication, a positive attitude, and a genuine passion for hospitality.
This position is suitable for candidates who enjoy interacting with people, creating positive first impressions, and contributing to a welcoming hotel environment.
About Al Wakra Hotel Qatar By Tivoli
Al Wakra Hotel Qatar By Tivoli operates under the Tivoli brand, which is part of Minor Hotels, an international hospitality group with a diverse portfolio of more than 530 properties across over 50 countries.
Minor Hotels operates several hospitality brands, including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli. Its properties serve different types of travellers across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Working at a Tivoli property offers hospitality professionals the opportunity to contribute to guest service operations in an international hotel environment.
Key Responsibilities
Guest Welcome and Departure Assistance
The Guest Service Agent plays an important role in creating a positive guest experience from arrival to departure. Responsibilities include:
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Welcoming guests warmly when they arrive at the hotel.
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Providing a friendly and professional farewell when guests depart.
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Assisting visitors with general enquiries and directing them to the appropriate hotel areas.
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Acting as a helpful source of information about hotel services and operations.
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Maintaining a professional and approachable presence in guest-facing areas.
Lobby Management and Guest Support
Managing lobby activity is another important part of the position. The successful candidate will help control lobby traffic and ensure guests receive assistance when needed.
This requires awareness of guest movements, the ability to respond appropriately to different requests, and flexibility when hotel operations become busy. The role involves frequent interaction with guests, making courtesy, patience, and clear communication essential.
Hotel Information and Service Coordination
The Guest Service Agent is expected to serve as a hotel ambassador by developing a good understanding of the property's operations. Providing accurate information and guiding guests appropriately can help them navigate the hotel more comfortably.
The position also requires flexibility and an understanding of how different hotel operations contribute to the overall guest experience.
Qualifications and Requirements
Candidates interested in this opportunity should meet the following requirements:
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Education: High school diploma.
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Hospitality interest: A genuine passion for hospitality and guest service.
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Learning attitude: A positive approach to learning new procedures and developing professional skills.
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Communication: Good communication skills for interacting with guests and colleagues.
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English language: A good level of English to support clear communication with hotel guests.
The supplied job description does not specify a minimum number of years of work experience or require a particular hospitality qualification beyond a high school diploma.
Essential Skills for Success
A suitable candidate should be comfortable working in a guest-facing environment and understand the importance of creating a welcoming atmosphere.
Important qualities include:
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A friendly and professional approach to guest interactions.
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Clear verbal communication and confidence when providing information.
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A willingness to learn hotel procedures and operational practices.
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Flexibility when responding to changing guest needs.
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The ability to remain attentive while managing activity in the lobby.
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A service-oriented mindset and commitment to positive guest experiences.
Candidates who enjoy meeting people and helping travellers may find this role particularly suitable.
Who Should Apply?
This opportunity may appeal to candidates seeking to develop their careers in hotel operations, front-office services, or guest relations in Qatar. Applicants with a high school diploma, good English communication skills, and a positive attitude towards hospitality should review the requirements carefully.
The role is especially relevant to individuals who enjoy direct guest interaction and are willing to learn about hotel services, facilities, and operating procedures.
Candidates with a passion for hospitality, good communication skills, and a positive learning attitude may find this position a suitable starting point or next step in their hotel careers.