Housing Supervisor

Job Description/Specification:

Marriott International is seeking a capable and organized Employee Accommodation Supervisor to oversee staff housing facilities and ensure employees have a safe, clean, comfortable, and well-maintained living environment. The role focuses on accommodation operations, room allocation, maintenance coordination, housekeeping supervision, health and safety compliance, and employee welfare.

The successful candidate will manage day-to-day accommodation activities, maintain accurate housing records, monitor occupancy levels, and coordinate with Human Resources, Administration, Engineering, Security, and external service providers. The position also involves handling employee concerns, monitoring contractor performance, managing accommodation inventory, and supporting efficient use of housing resources.

This opportunity is suitable for candidates with experience in accommodation or facilities management and a background in supervising teams. Applicants should have strong organizational, communication, and problem-solving skills, along with the ability to maintain operational standards in a hospitality environment.

Key Responsibilities

Employee Accommodation Management

• Supervise daily operations of employee accommodation facilities and ensure compliance with company housing policies.

• Monitor room occupancy, room assignments, employee movements, and housing availability.

• Coordinate accommodation arrangements for new employees, staff transfers, and departing employees.

• Maintain accurate occupancy lists, room allocation records, check-in and check-out details, and employee housing databases.

• Prepare periodic accommodation reports, status updates, and occupancy statistics for management.

• Communicate housing rules and ensure residents follow established accommodation policies.

Facilities Maintenance and Safety

• Conduct routine inspections of bedrooms, common areas, kitchens, recreational facilities, and surrounding premises.

• Ensure accommodation facilities remain clean, hygienic, safe, and comfortable.

• Coordinate with Engineering and Maintenance teams to arrange repairs and preventive maintenance.

• Follow up on maintenance requests and monitor completion within agreed timelines.

• Report structural, electrical, plumbing, and other safety issues for prompt corrective action.

• Check the functionality of essential utilities, including water supply, air conditioning, lighting, and fire safety systems.

• Conduct safety inspections, identify hazards, and support emergency preparedness activities such as evacuation drills.

• Coordinate with Security personnel to maintain a safe accommodation environment.

Housekeeping and Hygiene Standards

• Supervise housekeeping activities and ensure cleaning standards are consistently maintained.

• Monitor laundry services and cleaning schedules for shared facilities.

• Conduct hygiene inspections and address any identified deficiencies.

• Coordinate with service providers responsible for pest control, waste management, catering, housekeeping, and maintenance.

• Monitor contractor performance and verify that services meet agreed requirements.

• Maintain appropriate records of completed work and service-related issues.

Employee Welfare and Complaint Handling

• Act as the main point of contact for employee accommodation concerns and service requests.

• Handle complaints, disputes, and disciplinary matters professionally and promptly.

• Promote a respectful living environment and encourage compliance with accommodation rules.

• Support employee welfare initiatives and recreational activities within housing facilities.

• Coordinate with HR and Administration on employee housing arrangements and related welfare matters.

Inventory, Cost Control, and Administration

• Monitor accommodation assets, including furniture, fixtures, appliances, and equipment.

• Conduct inventory checks and maintain accurate records.

• Report missing or damaged items and identify replacement requirements.

• Assist with monitoring accommodation expenses and operating costs.

• Recommend practical cost-saving measures and support efficient resource utilization.

• Assist with budget planning and procurement requirements.

• Participate in internal and external accommodation audits and inspections.

• Perform other housing and employee welfare duties assigned by management.

Qualifications and Experience

According to the supplied job description, the preferred requirements are:

• Education: High school diploma or GED equivalent.

• Related work experience: At least four years of relevant experience.

• Supervisory experience: At least two years of supervisory experience.

• License or certification: None specified as required.

Candidates should have practical experience in accommodation operations, facilities management, housekeeping coordination, or a related administrative role. The ability to maintain records, supervise service providers, manage employee concerns, and coordinate maintenance activities will be important for success.

Key Skills and Competencies

Marriott is looking for candidates who can manage operational responsibilities while maintaining a positive environment for employees.

Important competencies include:

• Accommodation and facilities management.

• Team supervision and coordination.

• Health, safety, and hygiene compliance.

• Conflict resolution and complaint handling.

• Strong communication and interpersonal skills.

• Recordkeeping, reporting, and database management.

• Vendor and contractor management.

• Problem-solving and decision-making.

• Time management and task prioritization.

• Customer service and employee welfare orientation.

• Inventory monitoring and cost control.

About Marriott International and JW Marriott

Marriott International is a global hospitality company with a portfolio of hotel brands serving different market segments. Marriott Hotels emphasizes thoughtful service, innovation, guest comfort, and consistent hospitality standards.

JW Marriott is part of Marriott International's luxury portfolio, with properties in major gateway cities and resort destinations around the world. The brand highlights employee well-being, professional development, teamwork, and creating a supportive workplace.

In this role, employee accommodation management contributes to the wider hospitality operation by helping ensure that associates have suitable living conditions. Effective staff housing supports employee welfare and helps maintain the standards expected within a luxury hotel environment.

Marriott International also states its commitment to equal employment opportunity, inclusion, and respect for employees from diverse backgrounds.

Who Should Apply?

This position is suitable for professionals with at least four years of related work experience and two years of supervisory experience who are comfortable managing employee housing facilities and coordinating multiple operational services.

Candidates who can maintain accommodation standards, resolve resident concerns, oversee maintenance, manage inventory, and work effectively with HR and Engineering teams may be well suited to the role. Experience in hotels, staff housing compounds, facilities management, or employee accommodation operations would be relevant.

Final Thoughts

The Employee Accommodation Supervisor role offers an opportunity to support employee welfare while managing essential housing and facilities operations. Candidates with strong supervisory abilities, attention to detail, and experience coordinating maintenance, housekeeping, safety, and resident services can bring valuable skills to this position within Marriott International's hospitality environment.