Waldorf Astoria Hotels & Resorts, part of Hilton, is seeking a Lifeguard to help maintain a safe, clean, and welcoming environment for guests using its swimming pool, spa, and fitness facilities. The role combines swimmer supervision, pool safety, guest assistance, facility inspections, and regular cleaning duties.
The successful candidate will be responsible for monitoring swimming activities, ensuring guests follow pool rules, responding according to established emergency procedures, and maintaining high standards of hygiene and safety. The position also involves answering guest enquiries, explaining hotel facilities, reporting complaints to management, and ensuring that pool and fitness areas remain organised and ready for use.
This opportunity may suit candidates who are safety-conscious, attentive to detail, and passionate about providing excellent hospitality service.
Key Responsibilities
Pool Safety and Swimmer Supervision
The Lifeguard will supervise swimmers and take appropriate action to help maintain a safe pool environment. Responsibilities include ensuring guests feel secure, monitoring swimming activities, and enforcing pool rules and regulations.
The employee must understand and follow the applicable emergency action plan and procedures when an incident occurs. Maintaining awareness of guest activities and responding appropriately to potential safety concerns are essential parts of the role.
Emergency Procedures and Health Standards
The role requires adherence to Waldorf Astoria Spa & Fitness policies and procedures, along with established health, safety, and sanitation standards.
The Lifeguard must follow sanitisation procedures for relevant areas and equipment, identify potential safety issues, and report deficiencies in fixtures or equipment. Any concerns affecting the safe operation of the facilities should be communicated to the appropriate team.
Guest Service and Assistance
Delivering a positive guest experience is an important responsibility. The Lifeguard will respond to guest requests, provide accurate information, and assist visitors with questions about hotel services and activities.
Other duties include directing guests to different areas of the hotel, supporting their needs in the pool and fitness areas, and providing tours of the spa, swimming pool, and fitness facilities.
Guest complaints must be communicated to Spa Management so that concerns can be addressed through the appropriate channels.
Pool and Fitness Facility Maintenance
The position includes regular cleaning and organisation of the pool and fitness areas. Duties include:
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Collecting used towels and emptying pool towel bins.
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Organising poolside and fitness furniture.
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Arranging towel storage shelves neatly.
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Maintaining cleanliness throughout shared facility areas.
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Carrying out deep cleaning when requested.
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Reporting damaged or poorly functioning fixtures and equipment.
These responsibilities help maintain a clean, comfortable environment that meets the hotel's service expectations.
Equipment and Facility Guidance
The Lifeguard will instruct guests on the correct use of facilities and equipment. Where hotel property is issued, the employee must confirm guest registration before handing over the relevant items.
The role also requires attendance at mandatory meetings as directed by the Spa Manager and compliance with established operating procedures.
Required Skills and Personal Qualities
The supplied job description does not specify formal education requirements, previous experience requirements, or mandatory lifeguard certifications. However, it highlights several important qualities for success:
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Strong awareness of pool safety and swimmer supervision.
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Ability to follow emergency procedures and safety instructions.
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A professional and guest-focused attitude.
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Clear communication and interpersonal skills.
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Attention to cleanliness, hygiene, and equipment condition.
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Ability to respond appropriately to guest requests and complaints.
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Reliability and accountability when carrying out daily duties.
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Ability to work collaboratively with the spa and hotel teams.
Applicants should check the official vacancy details for any additional certification, training, or experience requirements.
About Hilton and Waldorf Astoria
Hilton is a global hospitality company with a portfolio of hotel brands serving travellers across different market segments. Its stated values include hospitality, integrity, leadership, teamwork, ownership, and a focus on delivering results.
Waldorf Astoria Hotels & Resorts is part of Hilton's portfolio of luxury hospitality brands. Team members contribute to the guest experience by maintaining service standards and creating a safe, welcoming atmosphere throughout the property.
Who Should Apply?
This opportunity may appeal to candidates interested in hotel operations, pool safety, and guest services. Applicants who are comfortable monitoring swimming activities, maintaining cleanliness, assisting guests, and following established safety procedures may find the responsibilities relevant to their skills.
When preparing a CV, candidates should highlight any relevant lifeguarding or pool supervision experience, safety training, emergency response knowledge, customer service experience, and familiarity with hygiene procedures. Any relevant certifications should also be clearly listed, if held.
For this role, a strong application should demonstrate that the candidate understands the importance of both guest hospitality and consistent attention to safety.