Job Description/Specification:
Al-Futtaim Vehicle Rentals is seeking a Customer Service Representative to support its rental operations in Qatar. The role focuses on delivering a positive customer experience, handling rental enquiries and complaints, processing payments, monitoring sales performance, and maintaining accurate branch records.
This opportunity is suited to candidates with strong communication skills, a customer-focused approach, and the ability to manage administrative and financial tasks. The successful candidate will work closely with rental teams, branches, and other departments to resolve customer concerns, maintain service standards, and support the efficient operation of the business.
The position combines front-line customer service with sales monitoring, payment collection, document management, and compliance responsibilities.
About Al-Futtaim
Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group has more than 40,000 employees and represents over 200 internationally recognised brands across automotive, financial services, real estate, retail, and healthcare.
Its portfolio includes well-known names such as Toyota, Lexus, IKEA, ACE, and Marks & Spencer. Al-Futtaim focuses on digital innovation, artificial intelligence, sustainable growth, and strategic partnerships, with an emphasis on creating long-term value for customers and communities.
Key Responsibilities
Customer Service and Satisfaction
The Customer Service Representative will serve as a primary point of contact for vehicle rental customers. Responsibilities include responding to calls and enquiries promptly, assisting customers courteously, and maintaining high service standards in line with Al-Futtaim Vehicle Rentals requirements.
The role also involves addressing customer concerns professionally and helping ensure that rental-related issues are resolved efficiently.
Sales Monitoring and Rental Utilisation
The employee will monitor sales performance daily, weekly, and monthly to assess progress against established targets. Meeting monthly sales objectives and supporting efforts to increase vehicle rental utilisation above 80% are important parts of the position.
Candidates should be comfortable tracking performance figures and working towards operational and commercial goals.
Customer Complaints and Rental Information
The representative will handle rental enquiries and complaints, with the expectation of addressing these matters within 48 hours. Providing clear information about insurance policies, rental agreements, and contract terms is also essential.
Strong communication and problem-solving skills will help the employee explain rental conditions and resolve customer concerns effectively.
Payments and Financial Records
Payment-related duties include contacting customers about outstanding dues, accepting payments through different methods, and issuing receipts once payments have been settled.
The employee must also update daily branch reports and maintain accurate records to support accounting reviews and audits. Basic accounting knowledge is therefore useful for this role.
Procedures and Administrative Support
The position requires compliance with established rental and payment procedures. The representative will also participate in monthly branch audits and recommend improvements that could increase operational efficiency.
Additional responsibilities include maintaining files, controlling documents, supporting staff training activities, and organising relevant training materials.
Qualifications and Skills Required
Candidates interested in this Customer Service Representative vacancy should meet the following requirements:
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A college degree or graduation qualification.
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Previous customer service experience, preferably in a related industry.
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Strong interpersonal, communication, and customer-handling skills.
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Good organisational skills and the ability to manage multiple tasks.
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Proficiency in Microsoft Office applications.
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Basic accounting knowledge and the ability to maintain accurate payment records.
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Problem-solving abilities and flexibility in a changing work environment.
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English and Arabic language skills; proficiency in both languages is advantageous.
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A Qatar driving licence is preferred.
Applicants should be prepared to balance customer-facing duties with administrative responsibilities and sales performance monitoring.
Who Should Apply?
This position may suit customer service professionals, rental service representatives, front-desk employees, and administrative staff who want to develop their experience in the automotive and vehicle rental sector.
Candidates with experience handling customer complaints, processing payments, maintaining financial records, and working towards sales targets may find their background particularly relevant. Applicants should highlight their communication abilities, computer skills, attention to detail, and examples of resolving customer issues in their CV.
Final Thoughts
The Customer Service Representative role at Al-Futtaim Vehicle Rentals offers an opportunity to work in a structured automotive business where customer satisfaction, accurate financial administration, and operational performance are closely connected. Candidates who combine professional customer service with strong organisational and numerical skills should consider how their experience matches the responsibilities outlined in the vacancy.
When preparing a CV, applicants should emphasise relevant customer service experience, knowledge of rental contracts and payment procedures, proficiency in MS Office, and the ability to manage enquiries and complaints efficiently.