Job Description/Specification:
The Ritz-Carlton in Doha, Qatar, is offering an opportunity in event management for a professional responsible for operating and maintaining audio-visual (AV) equipment used in banquet functions, meetings and events. This full-time, non-management position focuses on ensuring that projection, lighting, conferencing and other AV systems are correctly installed, fully operational and ready for scheduled events.
The role is suitable for candidates with at least one year of related work experience who can troubleshoot technical equipment, support event set-ups and provide professional assistance to guests and customers. The successful candidate will work with event teams and supervisors to ensure that AV arrangements meet the requirements of each function.
About The Ritz-Carlton
The Ritz-Carlton is a luxury hospitality brand within Marriott International, known for its emphasis on personalised service and high standards of guest experience. Employees are expected to uphold the brand's service principles while working collaboratively with colleagues to deliver quality hospitality.
In this position, technical knowledge and attention to detail are important, but so are communication, teamwork, professional presentation and a commitment to guest satisfaction.
Key Responsibilities of the Audio Visual Technician
AV Equipment Setup and Operation
The employee will set up, operate and troubleshoot audio-visual equipment used for meetings, conferences and banquet events. This includes projection systems, lighting equipment, conferencing devices and related technical systems.
Responsibilities include:
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Setting up AV equipment in banquet and meeting rooms.
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Checking that equipment is fully operational before events begin.
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Inspecting delivered equipment and comparing room arrangements with the Banquet Event Order (BEO).
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Monitoring equipment performance during events.
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Assisting guests and customers with the correct use of AV systems.
Equipment Maintenance and Troubleshooting
The role involves maintaining equipment in working condition and responding to technical issues when they arise. The employee may need to clean or repair equipment where appropriate, label broken items and report problems to the manager or supervisor.
Loose wires and cables must be properly secured and arranged to help maintain a safe, organised event space. Equipment must also be dismantled, removed and stored securely when no longer required.
Event Coordination and Customer Support
The technician will coordinate with supervisors and relevant event personnel to ensure that technical arrangements match event requirements. Any additions or changes to event flowsheets must be communicated to the appropriate manager or supervisor.
The employee will also explain AV equipment operation to guests and customers, monitor systems at appropriate intervals and promote additional AV services when suitable.
Safety and Professional Standards
The position requires compliance with company safety and security procedures. Employees must report accidents, injuries and unsafe working conditions to management, protect company assets and maintain the confidentiality of proprietary information.
The successful candidate is also expected to maintain a clean and professional appearance, communicate clearly, build positive working relationships and support colleagues in achieving shared goals.
Qualifications and Experience
According to the supplied job description, the preferred qualifications include:
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Education: High school diploma or General Educational Development (GED) equivalent.
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Work Experience: At least one year of related work experience.
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Supervisory Experience: Not required.
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Licence or Certification: None specified as a requirement.
Candidates should be comfortable inspecting equipment, handling technical set-ups and communicating with guests and colleagues. The role also requires the physical ability to reach, move, lift, carry, push and pull objects weighing up to 50 pounds without assistance.
Essential Skills for Success
Applicants may benefit from experience with AV equipment, projection systems, lighting, conference technology and event production. Troubleshooting ability is important because technical problems may need to be identified and reported quickly during event operations.
Strong communication skills, attention to detail and a customer-focused attitude are equally valuable. The ability to follow instructions, coordinate with supervisors and maintain safe equipment arrangements helps ensure smooth event delivery.
Who Should Apply?
This opportunity is suitable for candidates with relevant technical or event support experience who want to work in a luxury hospitality environment. Applicants who can manage AV equipment, assist with conference and banquet set-ups, troubleshoot technical issues and provide professional guest support may be well suited to the role.
Candidates should be prepared to demonstrate their technical reliability, willingness to follow safety procedures and ability to maintain the service standards expected at The Ritz-Carlton.