Job Description/Specification:
The Ritz-Carlton, part of Marriott International, offers an opportunity for a Guest Service Expert to contribute to its food and beverage operations. The role focuses on creating memorable dining experiences through attentive guest service, efficient restaurant support, and consistent adherence to luxury hospitality standards.
The successful candidate will assist with table setup, coordinate with kitchen colleagues, serve guests, maintain clean work areas, and help ensure that every stage of the dining experience runs smoothly. This position may suit candidates looking to develop their hospitality careers, including those with limited previous work experience.
The role emphasizes professionalism, teamwork, attention to detail, and a genuine commitment to guest satisfaction.
About The Ritz-Carlton
The Ritz-Carlton is a luxury hospitality brand within Marriott International, recognized for its focus on personalized service, guest comfort, and high standards of hospitality.
Team members are expected to uphold the brand's service values, treat guests and colleagues with respect, and contribute to an environment where memorable guest experiences are created through thoughtful and consistent service.
Key Responsibilities
The Guest Service Expert supports food and beverage operations and helps deliver a welcoming, organized, and enjoyable dining experience.
Main responsibilities include:
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Preparing and setting tables according to the required service standards.
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Welcoming and interacting with guests in a professional and courteous manner.
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Serving food and beverages and responding to guest needs throughout the meal.
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Communicating effectively with kitchen colleagues to coordinate orders and service requirements.
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Helping ensure that dining service runs smoothly and efficiently.
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Cleaning and maintaining work areas, service stations, and supplies.
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Handling service transactions professionally so they remain a natural part of the overall guest experience.
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Following company policies, procedures, and quality standards.
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Maintaining appropriate grooming, personal appearance, uniform standards, and professional communication.
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Supporting a safe workplace and carrying out other reasonable duties assigned by management.
The position requires employees to take initiative, work effectively with colleagues, and respond attentively to guest requests.
Education and Experience Requirements
The supplied job description lists the following preferred qualifications:
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Education: High school diploma or GED equivalent.
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Related work experience: Less than one year.
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Supervisory experience: Not required.
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Licence or certification: None specified as required.
The experience requirements make this role potentially suitable for candidates starting or developing a career in hotel food and beverage service. Previous restaurant or hospitality experience may be useful, although the description does not establish it as a mandatory requirement.
Skills and Physical Requirements
Candidates should be comfortable working in a busy hospitality environment where service quality, teamwork, and physical activity are important.
The job involves standing, sitting, and walking for extended periods, including moving across sloping, uneven, or slippery surfaces. Employees must be able to read menus and verify information visually.
The position also requires regular physical tasks, including bending, twisting, reaching above shoulder level and below the knees, and moving service-related items. Employees must be able to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
Attention to safety, professional conduct, and compliance with established procedures are essential throughout the working day.
Working at The Ritz-Carlton
Marriott International emphasizes an inclusive workplace where employees' different backgrounds, cultures, and experiences are valued. The Ritz-Carlton also focuses on helping colleagues understand and represent its service philosophy, including its employee promise, credo, and service values.
For a Guest Service Expert, this means contributing to the hotel's reputation through dependable service, thoughtful guest interactions, and a willingness to learn and improve.
Who Should Apply?
This opportunity may suit candidates who enjoy working with people and are interested in food and beverage service within a luxury hotel environment. Applicants should have a professional attitude, good communication skills, attention to detail, and the ability to work as part of a team.
Candidates with limited experience may find the stated entry-level experience expectations encouraging, provided they are prepared for the physical demands of the position and committed to maintaining high service standards.