IHG Hotels & Resorts is seeking a responsible and guest-focused Hotel Driver to support transportation services and daily hotel operations. The role involves transporting guests safely to and from airports and other destinations, assisting with luggage, maintaining vehicles, and ensuring punctual pick-ups and drop-offs.
This position is suited to candidates with a valid driving licence, good knowledge of local roads, and a strong commitment to road safety and customer service. Previous experience in a hotel or hospitality environment is preferred, particularly for applicants familiar with the service standards expected in luxury hotels.
In addition to transportation duties, the successful candidate may support the Bell Desk and Front Office teams during periods when driving services are not scheduled.
Key Responsibilities
Guest Transportation and Service
The Hotel Driver is responsible for providing safe, courteous, and timely transportation for hotel guests. Key duties include:
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Transporting guests between the hotel, airport, and other requested destinations.
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Planning efficient routes to ensure punctual arrivals, collections, drop-offs, and deliveries.
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Assisting guests with loading and unloading luggage while handling personal belongings carefully.
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Maintaining a warm, professional, and courteous manner throughout each interaction.
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Ensuring that unauthorized individuals do not use or travel in hotel vehicles.
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Supporting the Bell Desk and Front Office operations when transportation duties are not scheduled.
Vehicle Safety and Maintenance
Maintaining safe and reliable vehicles is an important part of the position. Responsibilities include:
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Operating cars, vans, and trucks responsibly and in accordance with applicable traffic laws.
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Conducting daily vehicle inspections to confirm that vehicles are clean, safe, and in good working condition.
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Monitoring vehicle maintenance schedules and promptly reporting mechanical defects or other concerns.
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Checking that vehicle registration documents, driving licences, and other required documents remain valid and up to date.
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Reporting accidents, incidents, vehicle damage, and safety concerns to the supervisor without delay.
Records and Hotel Procedures
The driver must maintain accurate records of mileage, fuel consumption, vehicle usage, and deliveries. The role also requires compliance with hotel policies, standard operating procedures, security requirements, and health and safety guidelines.
Employees are expected to maintain the hotel's grooming and uniform standards and perform other reasonable duties assigned by the Front Office Manager or management according to operational needs.
Qualifications and Skills Required
Applicants should meet the following requirements:
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A valid driving licence for the relevant vehicle category, including cars and/or trucks as required for the role.
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Previous experience in a similar driving position, preferably within a hotel or hospitality environment.
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Good knowledge of local roads, routes, and traffic regulations.
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Good English communication skills.
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A strong commitment to safe driving, vehicle care, and guest satisfaction.
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Professionalism, reliability, and a responsible approach to work.
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Good time management and the ability to plan journeys efficiently.
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Flexibility to work shifts, weekends, and public holidays when required.
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A team-oriented attitude and willingness to assist colleagues across hotel operations.
The position requires someone who can balance safe vehicle operation with the service expectations of a hotel environment. Drivers should be comfortable interacting with guests from different backgrounds and responding professionally to transportation requests.
Work Environment and Expectations
Hotel transportation can involve changing schedules, airport transfers, luggage assistance, and requests for travel to different destinations. Candidates should be prepared to work according to operational requirements and maintain punctuality throughout their shifts.
The role also involves periods of collaboration with the Front Office and Bell Desk teams. A flexible attitude, clear communication, and attention to detail can help ensure a smooth experience for both guests and colleagues.
Employee Benefits at IHG Hotels & Resorts
IHG highlights several employee benefits and workplace development opportunities, including:
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A competitive salary that reflects the work performed.
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A full uniform.
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Hotel room discounts.
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Training and development opportunities.
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A supportive and inclusive workplace.
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Wellbeing support through IHG's myWellbeing framework.
The specific salary amount and the complete benefits package for this vacancy are not provided in the supplied description.
About IHG Hotels & Resorts
IHG Hotels & Resorts is a global hospitality group that emphasizes welcoming service, inclusion, professional development, and employee wellbeing. The company aims to create a working environment where colleagues from different backgrounds can contribute, develop their skills, and build their careers.
For a Hotel Driver, this means contributing not only to transportation operations but also to the wider guest experience through dependable service, professional conduct, and teamwork.
Who Should Apply?
This opportunity may suit experienced drivers who enjoy customer-facing work and want to develop their careers in hospitality. Candidates with hotel driving experience, strong local route knowledge, safe driving habits, and a service-focused attitude may be particularly well suited.
Applicants should be prepared to demonstrate reliability, flexibility, and a willingness to assist with wider Front Office operations when required.