Customer Experience Agent - Buggy Operations

Job Description/Specification:

Qatar Aviation Services (QAS) is seeking candidates for the position of Customer Experience Agent – Buggy Operations at Hamad International Airport (HIA), Doha, Qatar. This role focuses on operating passenger buggy carts and providing convenient, safe, and courteous shuttle services within the airport terminal.

The successful candidate will assist passengers using MATAR buggy shuttle services, provide information about airport facilities, and help ensure a smooth passenger experience. The position requires a customer-first attitude, good communication skills, compliance with airport safety procedures, and the ability to work rotating shifts.

This opportunity may suit candidates with customer service experience in hospitality, retail, transport, or other passenger-facing service industries. Previous airport experience is an advantage but is not mandatory.

Key Responsibilities

The Customer Experience Agent will support daily buggy shuttle operations and maintain high standards of passenger service throughout Hamad International Airport.

Main responsibilities include:

• Operating MATAR buggy carts within the passenger terminal in accordance with established operating procedures.

• Assisting passengers who use buggy shuttle services and ensuring their journey is comfortable and well managed.

• Providing friendly, professional, and courteous customer service to passengers.

• Answering passenger questions about MATAR shuttle services and available airport facilities.

• Following departmental standard operating procedures and airport regulatory requirements.

• Maintaining service quality standards in line with applicable ISO requirements and key performance indicators under the service contract with MATAR.

• Reporting for duty according to the assigned roster and maintaining the required uniform and personal grooming standards.

• Coordinating with Qatar Aviation Services and MATAR departments to support efficient daily operations.

• Reporting illegal, unsafe, or potentially corrupt activities to the shift supervisor or appropriate line management.

• Escalating passenger inconvenience and potential complaints promptly to the shift supervisor.

• Following all safety protocols when operating equipment within airport premises.

• Maintaining awareness of airport operational procedures and passenger safety requirements.

• Demonstrating a customer-focused approach while supporting the airport's overall passenger experience.

The role requires employees to balance efficient shuttle operations with passenger care, safety, and compliance with airport service standards.

Qualifications and Experience

Qatar Aviation Services specifies the following requirements for this vacancy:

• Education: High school qualification.

• Customer service experience: At least one year of experience.

• Relevant background: Experience in a customer-facing role within the service industry.

• Airport experience: An advantage, but not compulsory.

• Driving licence: A valid light vehicle driving licence issued by the candidate's home country.

Candidates should also be comfortable working in a shift-based environment and communicating professionally with passengers and colleagues. A polite manner, reliability, safety awareness, and the ability to follow established procedures are important for this position.

Applicants should ensure that they meet the stated driving licence requirement before applying.

Employment Contract, Working Hours and Benefits

The supplied advertisement provides the following details for the fixed-term contract arrangement:

• Contract duration: Three years.

• Work schedule: Shift-based.

• Working hours: 48 hours per week.

• Overtime: Paid overtime if required.

• Accommodation: Company housing provision.

• Transportation: Transportation provision.

• Additional provisions: Allowances, uniform, laundry, and meals.

• Leave and travel benefits: Annual leave and flight benefits.

Candidates should review the official vacancy information for the applicable employment terms and any further conditions.

About Qatar Aviation Services

Qatar Aviation Services is part of Qatar Airways Group and supports airport operations and passenger service activities. Its work contributes to the wider airport experience by helping passengers navigate facilities and access relevant services.

The Customer Experience Agent – Buggy Operations position supports passenger mobility within Hamad International Airport. By combining safe buggy operation with helpful customer assistance, employees contribute to a more convenient and welcoming airport environment.

Who Should Apply?

This opportunity is suitable for job seekers with customer-facing experience who want to develop a career in airport operations and passenger services in Qatar. Candidates from hospitality, retail, transport, and other service-oriented industries may find their experience relevant.

Applicants who enjoy helping people, can maintain a professional attitude during busy periods, and are willing to work rotating shifts may be well suited to this role.

Previous airport experience is not essential, but candidates must meet the stated education, customer service experience, and driving licence requirements. The supplied advertisement does not specify a salary figure or application closing date.