Executive-Event Sales

Job Description/Specification:

Westin, part of Marriott International, offers an opportunity for a hospitality professional to support hotel reservations, guest enquiries, and customer service operations in Doha, Qatar. The position focuses on processing room reservations, handling booking changes and cancellations, responding to guest questions, and helping guests find suitable accommodation options.

The role combines reservation management with sales support and guest relationship management. The successful candidate will communicate with guests through different channels, maintain accurate booking information, and coordinate with departments such as Sales, Data Administration, and Accounting when required.

This opportunity may suit candidates with at least two years of relevant work experience who have strong communication skills, attention to detail, and an interest in hotel reservations and guest services.

Key Responsibilities

The Reservations Agent helps ensure that booking requests are processed accurately while maintaining a positive guest experience. Main responsibilities include:

• Processing room reservations, requests, changes, and cancellations received by telephone, fax, or email.

• Responding to guest calls, enquiries, questions, requests, and concerns in a professional manner.

• Recording reservation details accurately in the appropriate hotel systems.

• Entering Marriott Rewards programme information when making guest reservations.

• Processing requests related to the cancellation of Marriott Rewards points.

• Applying appropriate sales techniques to improve revenue while maintaining guest loyalty, including offering suitable room upgrades when appropriate.

• Providing eligible guest appreciation benefits, such as reward points, show tickets, or gift certificates, in accordance with company procedures.

• Referring complex enquiries or problems to the appropriate departments, including Sales, Data Administration, and Accounting.

• Supporting Sales and Marketing through general administrative tasks such as filing, emailing, transcribing information, and sending faxes.

• Helping management train and motivate employees and setting a positive example through professional conduct.

• Welcoming guests according to company standards, anticipating their needs, and providing attentive service.

• Communicating clearly and professionally with guests, colleagues, and other departments.

• Maintaining positive working relationships and supporting the team in achieving common goals.

• Monitoring colleagues' performance where required to ensure compliance with quality expectations.

• Following company policies, maintaining a professional appearance, protecting confidential information, and safeguarding company property.

Additional reasonable duties may be assigned according to hotel operational requirements.

Qualifications and Experience

According to the supplied job description, the preferred qualifications are:

• Education: High school diploma or General Educational Development (GED) equivalent.

• Relevant experience: At least two years of related work experience.

• Supervisory experience: Not required.

• Licence or certification: None specified.

Candidates should also demonstrate the following practical skills:

• Clear verbal and written communication.

• Strong attention to detail when entering and checking reservation information.

• Professional telephone etiquette and guest service skills.

• Ability to handle booking changes, cancellations, and guest concerns efficiently.

• Customer-focused sales skills and an understanding of guest loyalty.

• Basic administrative and computer skills.

• Ability to work collaboratively with colleagues across different hotel departments.

• Professional conduct and discretion when handling confidential information.

The role may also involve light physical duties, including lifting, carrying, pushing, or moving objects weighing up to 10 pounds (approximately 4.5 kg) without assistance.

About the Employer

Westin is a hospitality brand under Marriott International that emphasizes guest wellbeing and a positive travel experience. The brand aims to help guests maintain their wellbeing while travelling and encourages employees to contribute to a welcoming, service-oriented environment.

Marriott International also states its commitment to equal employment opportunities and a workplace that values employees from diverse backgrounds.

Who Should Apply?

This position may be suitable for candidates with experience in hotel reservations, customer service, front office operations, or hospitality administration. Applicants who can manage booking details accurately, communicate professionally, and identify opportunities to improve guest satisfaction may be particularly well suited.

Candidates interested in building a career with an international hotel brand should be prepared to balance reservation accuracy, revenue-focused selling, administrative responsibilities, and consistent guest service.