Job Description/Specification:
Qatar Airways Group is recruiting a Customer Service Agent for its Cargo & Airport Operations division in Doha, Qatar. This role focuses on aircraft catering operations, ensuring that meals, beverages, equipment, and other required catering items are prepared, loaded, checked, and handed over safely and on time.
The successful candidate will support short-haul, medium-haul, and private flights, following the applicable Galley Loading Plan (GLP), airline specifications, and food safety standards. The position involves coordinating with internal departments, checking catering arrangements, recording food temperatures, and communicating with cabin crew before completing the handover.
This opportunity may suit candidates interested in aviation ground operations, airline catering, airport services, and flight dispatch support. Applicants can qualify with a high school education and relevant experience or a bachelor's degree without prior job-related work experience.
Key Responsibilities
The Customer Service Agent will help ensure that aircraft catering services are delivered accurately, safely, and within the required operational timeframes.
Main duties include:
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Handling catering operations for short-haul, medium-haul, and private flights as assigned.
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Preparing, loading, and dispatching flights with complete catering setups for passengers and crew.
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Following Qatar Airways Catering System (QCATS) requirements or the specifications of other airlines.
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Coordinating with relevant Qatar Aircraft Catering Company (QACC) departments, Bond Stores, and Duty-Free teams when required.
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Ensuring that aircraft catering is loaded according to the Galley Loading Plan, airline requirements, and food safety standards.
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Checking and safeguarding assigned tablets, radios, personal protective equipment, and temperature probe guns.
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Measuring and recording food temperatures on the Critical Control Point form for every flight, including delayed, rescheduled, or technically affected flights.
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Completing the catering handover and sign-off with cabin crew, supported by accurate documentation.
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Identifying and explaining non-standard catering items to cabin crew.
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Following airside safety requirements and observing safe marshalling procedures for high loaders.
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Recording the start and completion times of assigned flight and galley activities.
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Preparing factual reports about flight delays, accidents, incidents, and operational irregularities.
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Coordinating with relevant internal and external duty personnel during emergencies or unexpected operational situations.
Accuracy, punctuality, safety awareness, and clear communication are important because catering errors or delays can affect flight readiness and the passenger experience.
Qualifications and Experience
Qatar Airways specifies two possible education and experience pathways for this vacancy:
Candidates should also demonstrate the following knowledge and skills:
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Understanding of Galley Loading Plans, menu specifications, load matrices, and menu cycles.
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Familiarity with different aircraft types, onboard galley layouts, and loading restrictions.
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Strong coordination, liaison, and problem-solving abilities.
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Good spoken and written English communication skills.
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Computer literacy.
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Basic knowledge of food safety and airside safety procedures.
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Effective time management and the ability to work under pressure.
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Flexibility to work varying hours according to operational requirements.
Applicants should be comfortable working in a time-sensitive airport environment where safety procedures and airline service requirements must be followed consistently.
About Qatar Airways Group
Qatar Airways Group is an international aviation organization operating across multiple business areas. Its operations include passenger aviation and other services that support the wider airline industry.
This position contributes to the operational activities behind each flight, helping ensure that catering is prepared according to the required specifications and delivered within the planned turnaround time. The role also requires coordination between catering teams, stores departments, ground operations, and cabin crew.
Who Should Apply?
This vacancy is suitable for candidates seeking to enter or develop their careers in airline catering and airport operations. Applicants with experience in catering services, food handling, aviation support, or operational coordination may find the responsibilities relevant to their background.
Candidates should be prepared for a practical, deadline-driven role involving aircraft loading activities, food temperature checks, documentation, and communication with multiple operational teams.
Applicants should review the education and experience requirements carefully before applying. The advertised closing date is 27 October 2026, although Qatar Airways Group states that recruitment requirements and the status of the vacancy may change.