The Ritz-Carlton in Doha, Qatar, is seeking a hospitality professional to support guest services and selected sales and marketing activities. This full-time, non-management position combines front desk support, pre-arrival coordination, lobby guest assistance, and loyalty-focused service for frequent guests, particularly Marriott Bonvoy Elite members.
The role is designed for someone who enjoys creating personalised guest experiences while helping the hotel strengthen customer loyalty and support business travel opportunities. The successful candidate will work with the Guest Services Department to welcome guests, assist with arrival arrangements, support service promotions, and contribute to activities that enhance the hotel's brand image.
Candidates with experience in hotel reception, guest relations, front office operations, or hospitality sales support may find this opportunity particularly relevant. Strong communication, professional presentation, attention to detail, and a guest-focused approach are important for success.
Key Responsibilities
Guest Experience and Loyalty Services
A central responsibility is to deliver attentive hospitality that recognises guest preferences and supports long-term loyalty, especially among frequent and rewards elite members.
Key duties include:
-
Welcoming and acknowledging guests according to Ritz-Carlton service standards.
-
Supporting reception desk and pre-arrival activities to help ensure a smooth guest journey.
-
Assisting with lobby greeting and arrival experience operations.
-
Anticipating guest needs and responding to requests professionally.
-
Providing personalised service that supports guest satisfaction and loyalty.
-
Thanking guests sincerely and helping create a positive impression of the hotel.
The position requires employees to maintain a polished, welcoming approach and understand how thoughtful service can encourage guests to return.
Sales and Marketing Support
Although the role sits within Guest Services, it also contributes to selected sales and marketing activities, particularly those related to business travel and customer loyalty.
Responsibilities include identifying potential business travel leads, assisting with customer service events, and supporting promotions designed to strengthen loyalty and engagement within the business travel segment.
The employee may also research referrals and follow up on relevant opportunities to help ensure that guest gifting activities are cost-effective and appropriately coordinated. Supporting internal and external awareness of the Ritz-Carlton brand image is another part of the role.
Coordination and Communication
The successful candidate will work with colleagues across relevant hotel functions to support reception, pre-arrival arrangements, guest engagement, and promotional activities.
Clear communication is essential when answering telephone calls, responding to employee concerns, sharing information, and coordinating guest-related requirements. Maintaining positive working relationships helps ensure that service activities run smoothly and consistently.
Employees must also use hotel computer systems and point-of-sale tools to enter or retrieve work-related information accurately.
Professional Standards and Safety
The role requires compliance with company policies, quality assurance expectations, and established service standards. Employees must maintain a clean and professional appearance, protect confidential information, and safeguard hotel assets.
Any accidents, injuries, or unsafe working conditions must be reported to the appropriate manager. The position also involves standing, sitting, or walking for extended periods and occasionally handling items weighing up to 10 pounds.
Qualifications and Experience
The preferred qualifications listed for this position include:
-
Education: A two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field.
-
Work Experience: Two years of experience in guest services, front desk operations, or a related sales area.
-
Supervisory Experience: Not required.
-
Licence or Certification: None specified.
Candidates with experience in guest relations, customer service, hotel reception, loyalty programmes, or sales coordination may have relevant transferable skills.
Strong interpersonal communication, professional telephone etiquette, computer proficiency, and the ability to balance guest service with administrative responsibilities will be valuable.
About The Ritz-Carlton
The Ritz-Carlton is a luxury hospitality brand within Marriott International, known for personalised service and high standards of guest care. Its service philosophy is guided by the brand's Gold Standards, which emphasise thoughtful hospitality, professionalism, and creating memorable guest experiences.
Working in this environment offers hospitality professionals an opportunity to develop their service skills while contributing to a globally recognised luxury hotel brand.
Is This Guest Experience Role Right for You?
This opportunity may suit hospitality professionals who enjoy delivering personalised service while supporting customer loyalty and business development activities. Candidates who combine front office experience with strong communication skills and an interest in sales support may be well matched to the responsibilities.
For professionals seeking to grow within luxury hospitality, this role offers exposure to guest experience operations and the service culture of The Ritz-Carlton in Doha.