Job Description/Specification:
St. Regis Hotels & Resorts is offering an opportunity for a hospitality professional to join its Rooms & Guest Services Operations team in Doha, Qatar. This full-time, non-management-level position focuses on guest check-in, front desk services, payment processing, account management, and delivering a high standard of personalised hospitality.
The role is suitable for candidates with previous hotel or guest services experience who understand the importance of accuracy, professional communication, and exceptional customer care. The successful candidate will help guests enjoy a smooth arrival and departure experience while ensuring that reservations, room assignments, payments, and guest requests are handled correctly.
Working within a luxury hotel environment, employees are expected to anticipate guest needs, respond promptly to enquiries, and maintain the service standards associated with the St. Regis brand.
Key Responsibilities
Guest Check-In and Front Desk Operations
A major responsibility is managing guest arrivals and ensuring that check-in procedures are completed accurately and efficiently.
Typical duties include:
-
Welcoming guests, verifying their identity, confirming payment methods, and assigning rooms.
-
Issuing or activating room keys and setting up guest accounts according to individual requirements.
-
Recording Marriott Bonvoy membership information where applicable.
-
Checking room rates against market codes and documenting any exceptions.
-
Confirming payments and reviewing billing details before issuing room keys.
-
Providing directions, hotel information, and assistance with general guest enquiries.
Employees must communicate clearly and professionally while ensuring that guests feel welcomed and supported throughout their stay.
Billing, Payments and Financial Records
The position also involves handling financial transactions and maintaining accurate front desk records. Responsibilities include processing different payment methods, vouchers, paid-outs, and guest charges.
The employee will balance receipts, secure cash funds at the beginning and end of shifts, complete cashier closing reports, and follow established accounting procedures. Daily reports, logs, and contingency lists must also be compiled and reviewed carefully.
Attention to detail is essential when handling payments, checking account balances, and protecting confidential guest and financial information.
Guest Requests and Service Recovery
Providing responsive guest service is central to this role. Employees must anticipate guest needs, respond to requests, and coordinate with other hotel departments whenever additional assistance is required.
Follow-up is important to ensure that requests have been fulfilled. Any reports of theft must be communicated to the Loss Prevention or Security team according to hotel procedures.
The role also requires employees to assist guests with disabilities and demonstrate genuine appreciation, courtesy, and professionalism in every interaction.
Teamwork and Workplace Standards
Although this is a non-management position, the role includes supporting colleagues and contributing to a positive working environment. Responsibilities may involve assisting with employee training, coaching, and team development under management direction.
Employees are expected to follow company policies, maintain professional personal appearance, protect hotel assets, report accidents or unsafe conditions, and complete required safety training. They must also maintain confidentiality and use hotel computer systems and point-of-sale technology accurately.
Qualifications and Experience
Candidates should meet the following preferred requirements:
-
Education: High school diploma or GED equivalent.
-
Related Work Experience: At least one year of relevant professional experience.
-
Supervisory Experience: At least one year of supervisory experience is listed among the preferred qualifications.
-
License or Certification: No specific licence or certification is required.
Candidates with front office, reception, cashiering, hotel operations, or guest relations experience may find their background relevant to the responsibilities of this position. Strong communication skills, accuracy with financial transactions, computer proficiency, and a guest-focused attitude are valuable qualities.
The role also requires the ability to remain active throughout a shift, including standing, sitting, and walking for extended periods, as well as handling light items weighing up to 10 pounds.
About St. Regis Hotels & Resorts
St. Regis Hotels & Resorts is a luxury hospitality brand within Marriott International. Known for personalised service, refined surroundings, and its signature Butler Service, the brand focuses on creating distinctive experiences for guests.
Working at St. Regis offers hospitality professionals the opportunity to contribute to a luxury service environment while developing their skills within an international hotel group.
Is This Hospitality Opportunity Right for You?
This position may suit hospitality professionals who enjoy interacting with guests, managing front desk responsibilities, and helping maintain high service standards. Candidates who can balance friendly customer service with accurate recordkeeping and payment handling will be well suited to the role.
For those seeking to build a career in luxury hospitality in Doha, this opportunity offers exposure to the service culture and operational standards of St. Regis and Marriott International.