Job Description/Specification:
Boeing Global Services (BGS) is seeking a Customer Support Specialist to join its team in Doha, Qatar. This opportunity is part of Boeing’s Supply Chain Execution organization, with responsibilities focused on customer program management and support for customers in Qatar and other Middle Eastern countries.
The role is suited to professionals with aerospace industry experience, an understanding of supply chain operations, and strong customer relationship management skills. The successful candidate will work closely with customers and internal Boeing teams to coordinate spare parts orders, monitor deliveries, resolve supply issues, and maintain high standards of customer service.
This position combines account management, supply chain coordination, customer communication, and problem-solving. Candidates should be comfortable working across multiple departments, preparing presentations, analysing order-related information, and using different business systems in a fast-paced environment.
Key Responsibilities
Customer Relationship and Account Management
The Customer Support Specialist will build and maintain professional relationships with customers across Qatar and the wider Middle East. Understanding customer business priorities, expectations, and working cultures will be important for providing effective support.
Key duties include:
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Maintaining customer relationships and monitoring the overall health of assigned accounts.
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Communicating with customers and internal stakeholders through meetings, calls, emails, and virtual platforms.
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Identifying customer requirements and recommending suitable solutions in collaboration with relevant Boeing teams.
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Preparing and delivering presentations to customers and internal management.
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Providing updates on order status, changes, and potential improvements.
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Following up on account-related concerns and ensuring customer inquiries receive appropriate attention.
Supply Chain and Spare Parts Coordination
A major part of the position involves coordinating customer material requirements and supporting the delivery of aerospace spare parts and related products.
Responsibilities include tracking customer orders, monitoring delivery requirements, and coordinating returns when necessary. The specialist will also help resolve delivery problems, analyse customer or supplier information, and facilitate responses to spare parts inquiries.
The role requires close coordination with internal supply chain teams to identify issues, communicate progress, and support timely order fulfilment. Monitoring key performance indicators and sharing relevant results with customers and internal partners will also be part of the job.
Customer Service and Problem Resolution
The successful candidate will respond to questions about Boeing products, services, processes, and operations. They will investigate customer concerns, coordinate with internal resources, and help resolve issues affecting orders or deliveries.
Strong communication, analytical thinking, and problem-solving abilities are important for managing customer expectations and maintaining reliable working relationships.
Qualifications and Experience
Boeing is looking for candidates who meet the following basic requirements:
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At least one year of experience in the aerospace industry.
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Understanding of supply chain processes.
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Experience preparing presentations and presenting information to executive leadership.
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Strong verbal and written communication skills.
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Good problem-solving and coordination abilities.
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Ability to collaborate across multiple departments and organisations.
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Willingness to learn, develop professionally, and adapt to changing business requirements.
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Availability for limited domestic and international travel.
Experience with SAP, an engineering or technical background, and previous work in account management or customer support will be advantageous.
About Boeing Global Services
Boeing is a global aerospace company involved in commercial aviation, defence, and aerospace services. Its Global Services business supports customers through service solutions, supply chain capabilities, maintenance-related support, and other operational services.
Working in this organisation offers exposure to international customers, complex supply chain requirements, and collaboration across a global business network.
This is an international position hired locally in Qatar. Compensation and benefits are determined locally according to the candidate’s experience, qualifications, and applicable Qatar law. Candidates must be able to complete the required Qatar employment and immigration formalities. Applicants should already live in the Doha area or be prepared to relocate at their own expense.
Is This Customer Support Specialist Role Right for You?
This Boeing opportunity may suit aerospace professionals who want to develop their careers in customer program management and supply chain operations. Candidates with experience coordinating spare parts, managing customer accounts, resolving delivery issues, and communicating with senior stakeholders may find the responsibilities particularly relevant.
The strongest applicants will combine aerospace industry knowledge with customer-focused thinking, attention to detail, and the ability to coordinate solutions across multiple teams. Experience with SAP or technical operations can provide an additional advantage.