Job Description/Specification:
The Ritz-Carlton Doha is seeking an experienced hospitality professional for a management position in banquet operations. Based in Doha, Qatar, this full-time role focuses on leading banquet service teams, coordinating event operations, maintaining luxury service standards, and ensuring exceptional guest experiences.
The successful candidate will oversee event service activities, manage staffing and inventory requirements, monitor departmental costs, and coordinate with kitchen and other hotel teams to ensure events run smoothly. The position also involves developing employees, resolving guest concerns, and maintaining the operational standards associated with The Ritz-Carlton brand.
This opportunity is suited to candidates with experience in event management, food and beverage operations, or banquet service supervision.
Key Responsibilities
Managing Banquet Operations
The role involves planning and coordinating banquet resources, including tableware, glassware, silverware, buffet presentations, and event equipment. The manager will ensure that supplies are available when needed and that departmental inventories are maintained accurately.
Responsibilities also include monitoring sanitation standards, maintaining equipment, and ensuring compliance with applicable regulations, hotel policies, and operating procedures. Banquet beverage records must be used to monitor liquor costs and maintain accurate inventory levels.
The manager will schedule banquet service employees according to event forecasts and service requirements while supporting efficient operations and departmental profitability. Building lasting relationships with event groups and clients will also help encourage repeat business and support revenue growth.
Leading and Developing the Banquet Team
The successful candidate will establish performance goals, delegate responsibilities, and support employees in delivering consistent service. Regular departmental meetings will be conducted to review performance, communicate expectations, and identify opportunities for improvement.
The role requires knowledge of food and wine pairings, contemporary cuisine, and emerging event trends. The manager will coordinate closely with kitchen staff to ensure food service aligns with event requirements and guest expectations.
In addition to supervising shifts, the manager will actively participate in event service to maintain operational standards and provide guidance to the team.
Delivering Exceptional Customer Service
Guest satisfaction is a central responsibility. The manager will interact with guests to gather feedback on service quality, respond to complaints, and ensure that concerns are addressed professionally.
Employees must be empowered to provide excellent customer service while understanding the standards and responsibilities expected of them. The manager will review guest feedback, satisfaction results, and comment cards with the team to identify improvements and strengthen the overall event experience.
Human Resources and Safety
The position includes communicating emergency procedures, ensuring staff understand safety requirements, and supporting appropriate training. The manager will observe employee performance, provide constructive feedback, monitor progress, and participate in corrective action plans when necessary.
Additional responsibilities include reviewing meeting planner survey results, helping resolve service challenges, attending relevant meetings, and promoting continuous improvement across banquet operations.
Qualifications and Experience
Candidates should have a high school diploma or GED and at least two years of experience in event management, food and beverage operations, or a related professional area.
Relevant experience in banquet service, hospitality operations, event coordination, or team supervision will be valuable. Applicants should demonstrate strong organizational skills, the ability to coordinate staff and resources, and an understanding of service quality, inventory control, and cost management.
The ideal candidate will have effective communication and leadership skills, a customer-focused approach, and the ability to resolve problems in a fast-paced hospitality environment. Knowledge of food and beverage service, event trends, and operational safety procedures will also support success in the role.
About The Ritz-Carlton
The Ritz-Carlton is a luxury hospitality brand within Marriott International, recognized for personalized service and high standards of guest care. Its service philosophy emphasizes professionalism, attention to detail, thoughtful hospitality, and memorable guest experiences.
Employees are expected to uphold the brand's service standards while contributing to a workplace culture built on teamwork, creativity, respect, and continuous development.
Position Summary
The banquet operations manager is responsible for coordinating event service, supervising banquet employees, controlling resources and costs, and ensuring that every event meets the hotel's luxury service standards. Candidates with relevant hospitality experience, strong leadership abilities, and a commitment to guest satisfaction may be well suited to this opportunity.