Job Description/Specification:
KONE is looking for skilled Maintenance Technicians to support its elevator service operations across the Middle East, Turkey, and Africa. The role focuses on preventive maintenance, troubleshooting, equipment safety, and delivering reliable service to customers.
The successful candidate will perform routine maintenance checks, attend service call-outs, identify technical issues, and carry out repairs to ensure elevators operate safely and efficiently. The position also involves communicating with customers, reporting completed work, and following established maintenance procedures and safety standards.
This opportunity is suitable for technically qualified professionals with substantial experience in elevator maintenance and a strong commitment to customer service.
Key Responsibilities
Customer Service and Equipment Safety
The Maintenance Technician will help maintain customer satisfaction by providing high-quality service and communicating clearly about scheduled visits, call-out arrival times, work performed, and equipment conditions.
Responsibilities include recording completed work accurately against the relevant equipment, monitoring operational performance, and identifying potential safety risks at customer sites. Any serious hazard must be communicated to the supervisor, with immediate action taken in high-risk situations according to established escalation procedures.
The technician must also identify additional repair requirements that arise during maintenance visits and report them to the supervisor for appropriate follow-up.
Preventive Maintenance and Service Operations
The role involves carrying out scheduled preventive maintenance, responding to service call-outs, and completing repairs according to equipment requirements.
All work must follow approved maintenance instructions, safety procedures, quality standards, and assigned schedules. The technician is expected to complete service visits within the required time limits while maintaining safe working practices and reliable service delivery.
Identifying faults early and addressing maintenance requirements promptly will help reduce equipment downtime, improve performance, and protect the safety of equipment users.
Reporting and Equipment Management
The technician will maintain accurate and timely service records, submit timesheets based on completed activities, and keep the supervisor informed about technical issues and other relevant developments.
The role also requires maintaining service tools, instruments, vehicles, and other assigned equipment in good working condition.
In addition, the technician will identify potential service sales opportunities and communicate them to the supervisor when further maintenance or repair work may be required.
Qualifications and Experience
Candidates should hold an ITI or vocational certificate, an engineering diploma in Electrical, Electronics, or Automation, or an equivalent technical qualification.
At least five years of preventive maintenance and troubleshooting experience with a reputable elevator company is mandatory.
Applicants should have practical experience performing elevator maintenance, diagnosing technical faults, carrying out service repairs, and following established safety procedures.
Good verbal and written English communication skills are required. Basic IT proficiency and digital skills are preferred for service documentation and maintenance reporting.
A valid GCC driving licence will be an added advantage.
The ideal candidate will demonstrate technical problem-solving ability, attention to safety, customer service awareness, and the ability to work independently while maintaining effective communication with supervisors and colleagues.
About KONE
KONE is a global company specializing in elevators, escalators, and related maintenance and modernization services. Its solutions help improve the safety, accessibility, and performance of buildings and their equipment.
The company promotes a collaborative and inclusive work culture, with an emphasis on employee development, sustainability, ethical business practices, and continuous improvement. KONE also aims to provide employees with opportunities to develop their professional skills and achieve their career goals.
Important Recruitment Information
KONE warns applicants about fraudulent recruitment agencies that may request fees to submit applications. The company confirms that it does not charge candidates for applying to its vacancies.
Candidates should verify job opportunities and recruitment communications through the official KONE careers website.
This role is best suited to experienced elevator maintenance professionals who can deliver safe, efficient, and customer-focused service while maintaining high technical standards.