Job Description/Specification:
Al-Futtaim Retail is seeking a Sales Assistant to join its ACE Hardware team. The role focuses on delivering excellent customer service, supporting daily store operations, maintaining product displays, and contributing to sales targets through effective selling techniques.
The successful candidate will help customers identify suitable hardware and home improvement products by developing strong product knowledge and providing practical recommendations. The position also involves operating the point-of-sale system, maintaining stock availability, following merchandising standards, and ensuring the store remains clean, organized, and welcoming.
This opportunity is suitable for candidates with retail experience, a customer-focused approach, and the ability to work efficiently in a fast-paced store environment.
Key Responsibilities
Customer Service and Sales
The Sales Assistant will engage with customers, understand their requirements, and recommend appropriate products based on their needs. Providing accurate product information and professional assistance will help improve customer satisfaction and encourage repeat business.
The role also involves promoting relevant products, applying effective selling techniques, and supporting the store's sales targets. Maintaining a helpful attitude and responding promptly to customer questions are essential parts of the job.
Point-of-Sale Operations
The successful candidate will operate the store's point-of-sale system and process customer transactions accurately. All cash-handling activities must follow established procedures to maintain financial accuracy and protect customer trust.
Attention to detail is important when processing payments and completing sales transactions.
Product Knowledge and Merchandising
The Sales Assistant will learn about the features, uses, and benefits of products available in the store. This knowledge will help customers make informed purchasing decisions, particularly when choosing hardware, tools, and home improvement supplies.
The position also requires maintaining attractive product displays, following merchandising guidelines, and ensuring assigned departments remain clean and organized. Proper product presentation helps improve the shopping experience and supports store standards.
Inventory and Stock Management
Responsibilities include receiving deliveries, arranging merchandise on shelves, and ensuring products are displayed according to company procedures. The Sales Assistant will also follow pricing and ticketing requirements to maintain accurate product information.
Additional duties may include assisting with stock counts, product launches, seasonal displays, and new store openings. Effective stock handling and coordination with colleagues help maintain product availability and smooth store operations.
Qualifications and Experience
Candidates should have completed secondary school education and possess at least two years of experience in a retail environment.
Previous experience in customer service, sales transactions, and point-of-sale operations is important. Applicants should demonstrate the ability to learn product information quickly, assist customers professionally, and maintain high standards of accuracy when handling payments.
Strong communication and interpersonal skills are valuable, along with attention to detail, teamwork, and a proactive approach to daily tasks. Candidates should also be capable of maintaining store cleanliness, following merchandising procedures, and supporting inventory management activities.
About Al-Futtaim Retail
Al-Futtaim is a diversified regional business headquartered in Dubai, with operations across multiple countries and sectors, including automotive, financial services, real estate, retail, and healthcare.
Its retail division operates recognized international brands, including ACE Hardware, IKEA, Marks & Spencer, and others across its markets. The business focuses on customer experience, digital innovation, operational improvement, and professional development.
Joining Al-Futtaim Retail provides an opportunity to gain experience within an established retail organization and develop practical skills in customer service, product sales, merchandising, and store operations.
Position Summary
The Sales Assistant will support ACE Hardware's daily retail activities by assisting customers, achieving sales objectives, processing transactions, maintaining product displays, and helping manage stock. Candidates with secondary education, at least two years of retail experience, and a strong commitment to customer service may be well suited to this opportunity.