Job Description/Specification:
Raffles Doha and Fairmont Doha are seeking a Sales Coordinator to support their Leisure Sales team at the iconic Katara Towers in Doha, Qatar. This position focuses on sales administration, client communication, booking coordination, and operational support to help drive leisure business revenue across both luxury hotel brands.
The successful candidate will work closely with sales managers, travel agencies, tour operators, wholesalers, and internal hotel departments to ensure that client requirements are handled efficiently. The role also involves preparing sales proposals, maintaining accurate records, tracking bookings, and supporting activities that strengthen customer relationships and contribute to sales targets.
This opportunity is suited to an organized and customer-focused professional with experience in hospitality sales, reservations, or sales coordination. Fluency in Russian and English is essential for communicating with international clients and business partners.
Key Responsibilities
The Sales Coordinator will provide administrative and operational support to the Leisure Sales team, ensuring that sales activities and client requests are managed accurately and on time.
Key duties include preparing proposals, contracts, quotations, and other sales documentation while maintaining updated client accounts, correspondence, and sales records in the hotel's CRM system. The coordinator will respond to inquiries and follow up on quotations, contracts, and payments to support the smooth progression of business opportunities.
The position also requires regular communication with travel agencies, tour operators, wholesalers, and other leisure partners. Working with Reservations and Revenue Management, the coordinator will monitor room allocations, booking status, and release dates to help ensure accurate booking arrangements.
Additional responsibilities include preparing sales reports, maintaining performance trackers, organizing site inspections and client visits, and coordinating familiarization trips for business partners. The role also supports sales missions, trade shows, promotional events, and other activities designed to develop leisure business.
Close collaboration with internal departments is essential to ensure that reservations, guest requirements, and client commitments are handled effectively. The coordinator must maintain organized filing systems, follow hotel policies and sales procedures, protect confidential information, and uphold the service standards associated with both luxury brands.
Qualifications and Experience
Candidates should hold a diploma or bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
Previous experience in sales coordination, hotel reservations, or hospitality sales is preferred, particularly within a luxury hotel environment. Experience working with leisure sales accounts, travel agencies, tour operators, or wholesale travel partners will be an advantage.
Strong administrative, organizational, and time-management skills are essential. Applicants should be comfortable preparing reports, managing multiple priorities, maintaining accurate records, and using Microsoft Office applications, especially Excel, Word, and PowerPoint.
Fluency in both Russian and English is mandatory. The ability to communicate professionally with Russian-speaking clients and business partners is a key requirement for this position.
Experience with hotel and sales management systems such as Opera Cloud, Delphi, or other CRM platforms is desirable. The ideal candidate will also demonstrate attention to detail, strong interpersonal skills, professionalism, initiative, and the ability to work independently while collaborating effectively with different departments.
About Raffles & Fairmont Doha
Raffles Doha and Fairmont Doha operate within the landmark Katara Towers, bringing together two internationally recognized luxury hospitality brands.
Raffles is known for personalized service, refined experiences, and a heritage of distinctive hospitality. Fairmont combines contemporary luxury with warm service and memorable guest experiences.
Working across these properties offers hospitality professionals the opportunity to contribute to the leisure sales operations of two prestigious hotel brands while developing relationships with international travel partners.
Application Process
Applicants should be aware that the recruitment process includes a mandatory questionnaire through AssessFirst, the hotel's recruitment assessment partner. Following an application, candidates will receive an email inviting them to create a profile and complete the questionnaire. Completing this step is required for the application to be considered.
Position Summary
The Sales Coordinator will support leisure revenue growth through sales administration, client relationship management, booking coordination, reporting, and communication with travel partners. Candidates with hospitality sales experience, strong organizational skills, and professional fluency in Russian and English may be well suited to this opportunity.