Job Description/Specification:
InterContinental Doha Beach & Spa is seeking a customer-focused Reservation Sales Agent to join its hospitality team in Doha, Qatar. The role involves handling hotel room and Food & Beverage reservation inquiries, assisting guests with bookings, explaining available rates and promotions, and ensuring a smooth reservation experience that reflects the hotel's luxury service standards.
Located along Doha's longest private beach, the hotel features landscaped gardens, 12 restaurants, recreational facilities, a free-form swimming pool, and Spa InterContinental. The property offers an environment where personalized guest service and attention to detail are central to the guest experience.
The successful candidate will combine strong communication skills, reservation management knowledge, and a sales-oriented approach to help maximize room and restaurant revenue while maintaining high standards of guest satisfaction.
About InterContinental Doha Beach & Spa
InterContinental Doha Beach & Spa is part of the InterContinental Hotels & Resorts brand, which operates within the global IHG Hotels & Resorts group.
The hotel combines luxury accommodation with a range of dining and leisure facilities. Its location provides convenient access to downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club.
The hotel's service philosophy emphasizes personalized guest experiences, professional hospitality, cultural awareness, and attention to the small details that make a stay memorable.
Key Responsibilities
Room and Restaurant Reservations
The Reservation Sales Agent handles incoming reservation inquiries through telephone, email, online platforms, and other designated communication channels. Responsibilities include processing new bookings, amendments, and cancellations accurately using the hotel's reservation systems.
The agent also manages restaurant reservations, group dining requests, special events, and promotional dining arrangements in coordination with the relevant outlets.
Guest Information and Customer Service
The role requires providing accurate information about room availability, room categories, rates, packages, promotions, restaurant offerings, hotel facilities, and special events.
Candidates must explain booking conditions, payment requirements, deposits, and cancellation policies clearly. Guest preferences and special requests must be recorded accurately, with timely follow-up and coordination across departments.
Sales and Revenue Generation
An important part of the position is maximizing revenue through effective upselling and cross-selling techniques. The agent should identify suitable opportunities to recommend room categories, packages, dining options, and relevant hotel promotions according to guest needs.
Strong product knowledge and professional communication help convert inquiries into confirmed bookings while maintaining a positive guest experience.
Reservation Accuracy and Departmental Coordination
The agent maintains accurate reservation records, correspondence, billing instructions, and payment arrangements while protecting confidential guest information.
Coordination with Front Office, Sales, Food & Beverage, and other departments is essential to ensure smooth booking arrangements. The role also involves monitoring confirmations and cancellations, addressing guest concerns, and escalating complex complaints to the Reservation Manager when necessary.
Qualifications and Skills Required
Candidates should demonstrate the following qualifications and capabilities:
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A diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is advantageous.
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Previous experience in Reservations, Front Office, Guest Services, or a similar customer-facing position is preferred.
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Experience in a five-star or luxury hotel environment is an advantage.
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Excellent written and verbal English communication skills; additional languages are beneficial.
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Knowledge of hotel reservation systems and property management systems, preferably Opera.
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Strong sales and upselling skills.
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Good understanding of room bookings, restaurant reservations, rates, packages, and hotel services.
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Professional telephone etiquette, interpersonal skills, and attention to detail.
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Strong organizational abilities and the capacity to manage multiple inquiries efficiently.
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A courteous, proactive, and customer-focused attitude.
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Flexibility to work rotating shifts, weekends, and public holidays.
What the Employer Offers
IHG states that it offers a competitive salary and benefits package. Team members also become part of its international hospitality network, where collaboration, mutual support, professional conduct, and continuous improvement are emphasized.
Specific salary figures, individual benefits, and other employment terms are not detailed in the supplied description.
Interview Preparation Tips
Applicants should prepare examples of handling reservation inquiries, managing booking changes, resolving guest concerns, and coordinating with Front Office or Food & Beverage teams.
Review your knowledge of Opera or other reservation systems, hotel room categories, rate structures, cancellation policies, and restaurant booking procedures. Prepare examples of how you have used upselling techniques without compromising guest satisfaction.
Candidates should also be ready to demonstrate professional telephone etiquette, attention to detail, confidentiality, and the ability to manage high volumes of inquiries during busy periods.
Frequently Asked Questions
1. Where is the Reservation Sales Agent position located?
The position is based at InterContinental Doha Beach & Spa in Doha, Qatar.
2. Is previous hotel experience mandatory?
Previous experience in Reservations, Front Office, Guest Services, or a similar customer-facing role is preferred. Luxury hotel experience is an advantage.
3. Is knowledge of Opera required?
Knowledge of hotel reservation and property management systems is expected, with Opera identified as the preferred system.
4. Does the role involve restaurant reservations?
Yes. The responsibilities include room reservations, restaurant bookings, group dining inquiries, special events, and dining promotions.
5. What are the working hours?
The position may require rotating shifts, weekends, and public holidays. Specific shift timings are not provided.
6. Does the employer offer benefits?
The description mentions a competitive salary and benefits package, but does not list individual benefits or an exact salary.