talabat is seeking a proactive and operations-focused Cloud Kitchen Dispatch Support Lead to oversee dispatch activities, rider coordination, food safety compliance, and daily kitchen operations. This role plays a critical part in ensuring efficient order fulfillment, operational excellence, and a seamless customer experience within cloud kitchen operations.
Job Summary
The Cloud Kitchen Dispatch Support Lead is responsible for coordinating the dispatch of food orders from kitchen operations to delivery riders while maintaining key performance indicators, food safety standards, technology readiness, and operational efficiency. The role also involves leading dispatch teams, resolving delivery issues, and ensuring smooth communication between all stakeholders.
Key Responsibilities
Dispatch & Delivery Operations
- Coordinate the timely dispatch of food orders to assigned delivery riders.
- Ensure smooth order flow between kitchen partners, dispatch teams, and riders.
- Monitor dispatch activities and optimize delivery timelines.
- Resolve order-related issues and delivery challenges promptly.
- Maintain effective communication between customers, riders, dispatchers, and customer support teams.
Team Leadership
- Supervise and support dispatch teams during daily operations.
- Provide coaching, training, and performance guidance to team members.
- Monitor team productivity and ensure operational procedures are followed.
- Support continuous improvement initiatives to enhance dispatch efficiency.
Kitchen Operations Support
- Ensure opening, mid-shift, and closing operational checklists are completed accurately.
- Verify that all operational technology, internet connectivity, and kitchen systems remain operational throughout shifts.
- Report operational issues to Kitchen Managers and support immediate resolution when possible.
- Support smooth coordination between kitchen staff and delivery operations.
Food Safety & Compliance
- Ensure compliance with food safety regulations and hygiene standards.
- Conduct routine food safety inspections and operational audits.
- Verify that all visitors complete required health declarations and questionnaires before entering kitchen facilities.
- Maintain compliance with company policies, industry regulations, and safety requirements.
Performance Monitoring
- Monitor and maintain kitchen performance metrics, including:
- FIR (First Incident Rate)
- AVTC
- Vendor Delay
- Vendor Net Fail
- Analyze operational data and identify opportunities for improvement.
- Support reporting activities and provide operational performance updates.
Administrative Responsibilities
- Ensure accurate documentation of dispatch operations and safety inspections.
- Maintain operational records and shift reports.
- Support basic data gathering, reporting, and analysis activities.
- Monitor compliance with operational standards and procedures.
Qualifications
Education
- High School Diploma or equivalent qualification.
Experience
- Minimum 2 years of experience in:
- Dispatch operations
- Logistics coordination
- Delivery operations
- Supply chain support
- Cloud kitchen operations (preferred)
Technical Skills
- Proficiency in basic computer applications.
- Basic data collection and analysis capabilities.
- Familiarity with dispatch and logistics processes.
- Understanding of food delivery operations and rider coordination.
- Experience using operational tracking and reporting systems is an advantage.
Core Competencies
- Strong communication and coordination skills.
- Leadership and team supervision abilities.
- Problem-solving and decision-making skills.
- Ability to work under pressure in fast-paced environments.
- Strong organizational and multitasking capabilities.
- Attention to detail and operational accuracy.
- Customer-focused mindset.
Work Requirements
- Ability to work flexible schedules, including:
- Night shifts
- Weekends
- Public holidays
- Comfortable working in operational kitchen and dispatch environments.
Preferred Experience
- Previous experience in cloud kitchen operations.
- Experience within food delivery, hospitality, logistics, or e-commerce operations.
- Exposure to food safety audits and compliance procedures.
Why Join talabat?
- Be part of one of the world's leading delivery and technology platforms.
- Work in a fast-growing and innovative operational environment.
- Gain exposure to modern cloud kitchen and food delivery operations.
- Opportunities for career growth within Delivery Hero Group's global network.
- Contribute directly to improving customer and delivery experiences.
If you have experience in dispatch operations, logistics coordination, or food delivery environments and enjoy leading teams in a fast-paced setting, this is an excellent opportunity to grow your career with talabat.